Customer Success that’s relationship-focused, but data-driven
From actionable health scores to action-inciting indicators, Vitally decorates your customer data with insights that keep your team focused on advancing customer relationships.
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Keep it personal, even as you automate repetitive tasks
Vitally’s powerful playbooks automate repetitive communications and tasks, giving your CSMs more time to focus on building relationships that count. All without losing that oh-so-important personal touch.
"People think everything is handwritten — that’s why it works. What they don’t know is that most of the time, it’s just Vitally!"
Brennan McEachran, CEO
Built for the long-term, but without the anxiety-inducing setup times
We built Vitally to be simple. Not one-size-fits-all simple — intuitive simple. With an average implementation time of less than a week and integrations that let you easily map data your way, it’s no wonder that Vitally is the tool modern Customer Success teams love to use.
Romain LapeyreCEO @gorgias
With Vitally, we're able to identify churn risks 5x faster than before. That leads us to double our revenue retention. If you're thinking about switching, it's a complete no brainer.
Klarissa DCustomer Marketing Specialist @prezly
Vitally helps our customer success team stay organised. It simplifies the way we manage information about our customers' behaviour and helps us come up with action plans based on our customers' progress.
Diana StegallCustomer Success Marketing Manager @productboard
God, I wish I'd had Vitally at every job I've ever had in CS! It was SO nimble, so easy to deploy, so intuitive to use. We've discovered SO MUCH about our customers and our book of business which would have been impossible to uncover before.