Powerful, flexible, beautiful, and built specifically to fit the needs of fast-growing B2B startups.
Get more out of your current analytics service with features to help B2B companies ensure product success at every customer.
Vitally integrates with popular analytics tools and organizes your data underneath the account each user belongs to. In a matter of minutes, you’ll have detailed insight into product adoption and engagement across each customer’s user base.
Measuring complex product metrics across customers often requires significant engineering effort. With Vitally, anyone on your team - from engineering to sales to the C-suite - can define and measure custom success metrics that ensure every customer is successfully using your product.
Every customer in Vitally comes with a dashboard where you can dig into current and historical product usage trends. You can also take notes, view individual user activity, assign a CSM, and more.
Help your entire team keep a pulse on your customers with reports and alerts that help you target your proactive outreach efforts.
Customers become potential churn risks for many reasons - they fail to setup the product correctly, they overlook certain features, or they just stop logging in. Risk indicators help ensure you identify every customer that might need help.
B2B SaaS companies on a self-service model can see hundreds of new trials each week, ranging from random testers to actual decision makers at established companies. Automatically detect high potential prospects with Opportunity indicators and our Clearbit integration.
Vitally gives you the ability to quickly filter your customers across any data point, including current Success Metric values, MRR, subscription renewal dates, enriched traits (from Clearbit), and any other data point you send us.
Our new KPI histograms help you better analyze product usage at a high level and locate accounts that need improvement.
Our robust filtering capabilities will likely result in reports you'll want to revisit and share with others. Views allow you to customize our reporting engine and create shareable reports that satisfy any business need.
Customer Success is a shared responsibility, and we embrace that with unlimited licenses for all accounts. Our email reports and integrations ensure your team remains updated on the most critical ongoings with your customers.
From new trials to the unfortunate churn, learn where your revenue is concentrated and how much of it might be at-risk.
We don’t stop at simply reporting on your customers’ product usage - we also support tracking each customer’s subscription details. With product and revenue data in one place, you can now get the clearest picture possible of how much revenue is at-risk every month.
Easily locate your highest-value trials and give your future customers the attention they deserve from day one. Set them on a path to conversion by ensuring they experience the full value of your product before their trial ends.
The customer most likely to succeed is one that has setup the product properly and experienced its full suite of features. Elements help you understand how customers have configured your product, so you can ensure each implementation is setup for success.
As each subscription approaches an end, the customer has a choice - to renew or to cancel. Vitally gives you all the tools you need to build long-lived relationships and learn from the occasional churn.