From subscription analytics to customer success, we got you

Modern B2B SaaS companies need to measure their trials, subscriptions, and customer success. You don’t need multiple tools for that. Let Vitally help you

convert more qualified trials

improve trial KPIs

track product onboarding

improve feature usage

detect and reduce potential churn

analyze and grow MRR

Helping some amazing B2B companies build & grow successful customers


Customer Success

Create & retain more successful customers

Want to tackle churn head on? Our Customer Success platform provides powerful product insights, custom metrics, and alerts to help you build successful customers that experience recurring value from your product.

  • View account & user-level product usage
  • Track onboarding & feature usage
  • Measure custom KPIs & customer success metrics
  • Expansion & churn risk alerts
  • Assign CSMs, track conversations, and take notes
  • Segment customers automatically & manually
JanuaryUser EngagementStatusGoodLowNoneLow userengagement7FilterIndicatorsNext renewalRisksis less than10days from nowUsers:50Active User %:45%MRR: $150Polygon Corp.Renewal Date: Jan 21, 2018Seen 11 days agoUsers:60MRR: $250Active User %:30%Oval Corp.Renewal Date: Jan 28, 2018Seen 7 days agoSAVE VIEWLow engagement renewals

Trial Success

Convert more successful trials

Struggling to measure the ROI of your trial program? Our trial tools and analytics help you better target qualified trials and ensure their product adoption sets them on a path to purchase.

  • Real-time qualification scoring
  • High-value opportunity alerts
  • Profile enrichment via Clearbit
  • Track onboarding & feature usage
  • Segment trials automatically & manually
  • KPI dashboards & email updates
Trial Conversion Rate:37%Rhombus a New Qualified OpportunityAnnual Revenue> $5MTagsB2BSaaSUsers>5Assigned to+Add TeammateOpportunity

Subscription Analytics

Stop passively monitoring your subscription KPIs

Most subscription analytics tools have no idea how to improve the KPIs they track. Vitally unifies your product & subscription data so you can determine the product behaviors that result in successful customers.

  • Track customer MRR & renewal dates
  • KPI reporting across any customer segment
  • Track total at-risk revenue
  • Analyze expansion & contraction revenue
  • Assess retention & churn rates
  • KPI dashboards & email updates
$40K$30K$20K$10K$0200150$20K$10K$0MRR$21.4K+19%Last 30 DaysCustomers248+19%Last 30 Days$3K in recent churnMRRUsersIntegrations0 enabled$1506Polygon Corp.MRRUsersIntegrations1 enabled$50010Square Corp.Recent churn$12K in upcoming renewalsMRRStatusActive User %Last login date$300EngagedFew minutes ago85%Rhombus Corp.MRRStatusActive User %Last login date$200Losting Interest2 weeks ago25%Trapezoid Corp.Upcoming renewal

Trusted by leaders at fast-growing B2B companies

We're powering growth and retention efforts for some exceptional customers.

Vitally is awesome! We've tried several other tools, but Vitally is the most flexible and the easiest to setup. We were up and running in days. Our team loves it!

Peter Swaniker
Peter SwanikerCEO at Ximble

Loving Vitally - setup was super simple! It allows us to easily figure out which of our trialing customers should be given more attention to get them over the line.

Chris Duell
Chris DuellCEO at elevio

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