Give your Customer Success team clear insight into product usage at their customers and the impact their actions have on that usage.
Vitally is an analytics platform that enables SaaS companies to prove success of both their customers and the team driving that success - no engineering effort necessary.
Vitally integrates with popular analytics tools so that your engineers don't have to install yet another tracking library. If you already use a supported tool*, you can setup Vitally in minutes.* Segment and Mixpanel currently supported. More coming soon.
Measuring complex product metrics across customers usually requires significant engineering effort...until now. With Vitally, Customer Success can define and measure metrics that ensure every customer is successfully using their product.
Vitally not only tracks how your customers use your product but also how your Customer Success efforts impact that usage. No more guessing if your actions made a difference - we prove it.
Finding your highest-value opportunities and churn risks can be a struggle in a sea of low-cost accounts. Indicators can automatically locate customers where some immediate attention would yield the highest return.
To keep your customers happy, it's essential to detect signs of struggle before they do. That's why Vitally gives each CSM clear insight into which of their customers are healthy and which ones might need a bit of love.
Give it a try yourself or invite your entire team. It's all on us during our beta.