Product analytics built for Customer Success

Give your Customer Success team clear insight into product usage at their customers and the impact their actions have on that usage.

Impact your customers by taking action

Meet Vitally

Vitally is an analytics platform that enables SaaS companies to prove success of both their customers and the team driving that success - no engineering effort necessary.

Gain immediate insight into customer performance

Gain immediate insight into customer performance

Vitally integrates with popular analytics tools so that your engineers don't have to install yet another tracking library. If you already use a supported tool, you can setup Vitally in minutes.

Track the product metrics critical to Customer Success

Track the product metrics critical to Customer Success

To avoid churn, customers need recurring value from your product. Success Metrics allow you to set monthly goals for the metrics most important to the continued success of your product and your customer.

Don’t just track product usage. Impact it

Don’t just track product usage. Impact it

Vitally not only tracks how your customers use your product but also how your Customer Success efforts impact that usage. No more guessing if your actions made a difference - we prove it.

Easily discover your <span style='color: rgb(252, 101, 55);'>Risks</span> and <span style='color: rgb(59, 220, 156);'>Opportunities</span>

Easily discover your Risks and Opportunities

Finding your highest-value opportunities and churn risks can be a struggle in a sea of low-cost accounts. Indicators can automatically locate customers where some immediate attention would yield the highest return.

Turn churn risks into champions

Turn churn risks into champions

To keep your customers happy, it's essential to detect signs of struggle before they do. That's why Vitally gives each CSM clear insight into which of their customers are healthy and which ones might need a bit of love.

Built with our so you can prove yours

Interested in our beta? Tell us a bit about yourself.