Meet the Success Network
Vitally’s Success Network is a hand-selected group of Customer Success experts, leaders, and visionaries who are changing the way we think about CS. Discover the sharpest minds in our industry and learn from their cutting-edge insights.
Expert Directory
Browse through the list of Success Network members below to find their most recent appearances in our webinars, videos, Blueprints, and guides.
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Abraham Lederman
Contributed to:
Adil Dittmer
Alberto Rodrigues
Contributed to:
Alex Turkovic
Contributed to:
- Blog Post: How to Stop “Ticket Chasing” So You Can Focus on Driving Value
- Video: One Vital Question #13: What Scaled CS Tactic Has Helped You Do More With Less?
- Video: One Vital Question #14: How to Team Up With Other Departments to Expand Accounts
- Video: One Vital Question #15: Which Software Tool Is the Most Valuable to Your Work?
Alexandra Latter
Alisa Feng
Contributed to:
Alyssa Nolte
Contributed to:
Amber Monroe
Contributed to:
Amelia Losciale
Contributed to:
- Blog Post: What's the Role of a Customer Success Manager in a B2B Organization?
- Blueprint: Churn Report Template
- Webinar: Scale or Fail: Climbing up the Customer Success Ladder From IC to People Manager
- Webinar: How to Operationalize Customer Feedback, Sentiment, and Advocacy
- Workshop: Building Your Personal Hub for Mid-Market Customer Success
Ana Silva
Contributed to:
Angeline Gavino
Contributed to:
- Blog Post: How CS Leaders Can "Speak the Language" of Revenue to Prove Their Impact
- Report: The Revenue Mystery: Why Customer Success Leaders Struggle to Prove the Value of CS
- Report: How Will the Role of CS Evolve Over the Next Few Years?
- Video: One Vital Question #10: What’s the Best Metric for Tracking the Impact of Your CS Team?
Anika Zubair
Contributed to:
Annie Dean
Contributed to:
- Blog Post: 10 Customer Success KPIs That Top CS Leaders Track
- Blog post: The Secrets of a Successful CS Mentorship Program
- Report: The 2025 Customer Success Confidence Index
- Video: One Vital Question #3: How to Prove Value in a Down Market
- Video: One Vital Question #4: The Secret Sauce for Customer Onboarding
- Video: One Vital Question #5: How to Go From CSM to VP of CS
- Video: One Vital Question #10: What’s the Best Metric for Tracking the Impact of Your CS Team?
- Video: One Vital Question #11: What to Look for When Hiring CSMs
- Video: One Vital Question #15: Which Software Tool Is the Most Valuable to Your Work?
- Webinar: How to Start Your Customer Success Organization
Annie Stefano
Contributed to:
Arit Nsemo
Contributed to:
See What’s Happening in the Success Network
Looking for inspiration? From Customer Success strategy and process to ground-level tactics, we have everything you need to become more effective in your role.
Events
Register for our upcoming live webinars featuring expert discussions on the most important topics in CS or watch replays of past events on demand.
Videos
See our Success Network members in action on our YouTube page, featuring bite-sized CS tips and in-depth interviews.
Blueprints
Explore Customer Success best practices and inspiration from today’s thought leaders.
Research
Explore our library of original reports, surveys, and trend analysis and be the smartest CS pro in the room.
Be a Part of the Success Network
Want to join our network of Customer Success experts and have your contributions promoted to over 100,000+ Vitally followers across email and social media? Fill out the form on the left and we’ll get back to you soon if we think there’s a good fit.
