Expert Directory
Vitally’s Success Network is a hand-selected group of Customer Success experts, leaders, and visionaries who are changing the way we think about CS. Browse through the list of members below to learn from their cutting-edge insights.
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Abraham Lederman
Contributed to:
Adil Dittmer
Alberto Rodrigues
Contributed to:
Alex Turkovic
Contributed to:
- Blog Post: How to Stop “Ticket Chasing” So You Can Focus on Driving Value
- Blog Post: How to Become a Customer Success Thought Leader
- Blog Post: How to Create a CSQL Process to Expand More Accounts (w/ Expert Advice)
- Video: One Vital Question #13: What Scaled CS Tactic Has Helped You Do More With Less?
- Video: One Vital Question #14: How to Team Up With Other Departments to Expand Accounts
- Video: One Vital Question #15: Which Software Tool Is the Most Valuable to Your Work?
- Video: One Vital Question #18: What’s the Biggest Mistake You Made Early in Your CS Career?
Alexandra Latter
Alisa Feng
Contributed to:
Amelia Losciale
Contributed to:
- Blog Post: What's the Role of a Customer Success Manager in a B2B Organization?
- Blueprint: Churn Report Template
- Webinar: Scale or Fail: Climbing up the Customer Success Ladder From IC to People Manager
- Webinar: How to Operationalize Customer Feedback, Sentiment, and Advocacy
- Workshop: Building Your Personal Hub for Mid-Market Customer Success
Amparo Vazquez
Contributed to:
Angeline Gavino
Contributed to:
- Blog Post: How CS Leaders Can "Speak the Language" of Revenue to Prove Their Impact
- Report: The Revenue Mystery: Why Customer Success Leaders Struggle to Prove the Value of CS
- Report: How Will the Role of CS Evolve Over the Next Few Years?
- Video: One Vital Question #10: What’s the Best Metric for Tracking the Impact of Your CS Team?
Annie Dean
Contributed to:
- Blog Post: 10 Customer Success KPIs That Top CS Leaders Track
- Blog post: The Secrets of a Successful CS Mentorship Program
- Report: The 2025 Customer Success Confidence Index
- Video: One Vital Question #3: How to Prove Value in a Down Market
- Video: One Vital Question #4: The Secret Sauce for Customer Onboarding
- Video: One Vital Question #5: How to Go From CSM to VP of CS
- Video: One Vital Question #10: What’s the Best Metric for Tracking the Impact of Your CS Team?
- Video: One Vital Question #11: What to Look for When Hiring CSMs
- Video: One Vital Question #15: Which Software Tool Is the Most Valuable to Your Work?
- Webinar: How to Start Your Customer Success Organization
Annie Stefano
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