Protecting Your Data, Inside & Out

Customer Success is built on trust. At Vitally, your trust in us starts with your security and privacy.

SOC 2 Compliance

Certified to responsibily secure, monitor, and process your data.

GDPR Compliance

Certified to protect and secure data for privacy in the EU.

Amazon Web Services

Industry-leading cloud storage and security.
To view the operating status of the Vitally platform, click here.

Trusted by 600+ Leading B2B Customer Success Teams

FAQ

Security & Compliance

Product Security

Single Sign-On (SSO)

Vitally customers can add organizational-level security to ensure authorized access to the platform.

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Role-Based Access

Admins can assign permission levels to manage who has access to settings and data in the Vitally platform.

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Password Storage & Encryption

Users are required to create complex passwords while all credentials are salted, hashed, and encrypted-at-rest (bcrypt).

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Network Security

Data Encryption

All data at rest is encrypted with AES-256 while data in-transit is protected over TLS encryption.

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Data Hosting

Vitally uses AWS data centers for hosting services and data in the United States (us-east-1, us-east-2), and EU (eu-north-1).

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Penentration Testing

Vitally contracts 3rd party security organizations to perform annual pentesting on our platform.

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Incident Response

Vitally is committed to providing best-in-class product experiences with our engineering team on-call to respond to any incidents.

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Compliance

SOC 2

Vitally has been tested and audited for SOC 2 (Type 2) compliance. For a copy of Vitally’s SOC 2 report, contact privacy@vitally.io.

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General Data Protection Regulation (GDPR)

Vitally provides resources and tools for customers to maintain GDPR compliance. Learn more here.

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PCI Obligation

All payments are processed through Stripe, our third-party partner. To learn more about Stripe’s security and PCI compliance measures, visit: stripe.com/docs/security

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Get in Touch

For any questions or to report a possible vulnerability,
please contact security@vitally.io

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