Building the Future of CS
We’ve built a simple, powerful platform that just makes sense for Customer Success teams and their customers. Join us!
Vitally’s mission is to empower businesses to succeed & evolve through the success of their customers.
We believe this starts with your work and the data that makes it authentic to your team, customer experiences, and everything in between.
At Vitally, we’re building the platform that finally addresses this need for Customer Success. By combining tools that enable best-in-class productivity with real-time customer data from your tech stack, our mission is to ensure your Customer Success team never misses an opportunity to help their customers succeed.
Our Values
Question Convention
Approach things with a curious and critical mind. Do things differently when different means better because sometimes, the obvious solution isn’t the best. Sometimes, it's just the most obvious.
Empathy First
People come from complex, diverse backgrounds and have complex, diverse lives. Do not rush to judgements and assume noble intent. Always strive for precise, clear, and empathetic communication.
Bias for Action
We value progress over perfection, and encourage every team to make calculated risks, run tests, and experiment. Speed matters in business, which is why we’ll always favor action over inaction.
Share Your Success & Failures
We value progress over perfection, and encourage every team to make calculated risks, run tests, and experiment. Speed matters in business, which is why we’ll always favor action over inaction.
Be Better Than Yesterday
We’re not perfect, nor will we ever be. That makes every day a new opportunity to learn from where we were, and take steps to ensure we don’t make the same mistake twice.
Our Leadership
Jamie Davidson
CEO & Co-Founder
Kelly Turner
SVP of Global CS
Working at Vitally
A Culture Rooted in Success
Vitally is a remote-first company, with employees in the US and London. Being a remote team has its challenges, but having a team that likes, supports, and works together makes it easier. Our company loves to hang out whenever possible, whether it is via Zoom, off-work Slack channels, or our annual offsite.
Life outside Vitally is important to us, so we make sure you have the opportunity to experience it. Vitally is not about building a fraternity or a startup culture. We work hard at work and enjoy downtime when we need it. We are only interested in building a good, useful, and industry-changing product.
The Perks
Competitive Salary
We offer a competitive salary given both your experience as well as location.
Generous Equity
We keep things lean, which means we can be quite generous with equity.
Unlimited Paid Vacation
Take time and take a break. We enforce a minimum of 10 days off a year plus bank holidays to allow your brain to rest. Oh, and enjoy your life.
Health, Dental & Vision
Stay healthy my friend—we want you (and your family) here for the long haul.
Work Anywhere
While we are remote first, feel free to drop by our office space on the Lower East Side, Manhattan when you're in NYC.
Education Stipend
Want to grow your skills? Good, we want you too! We support you to get books, certificates, or attend conferences.
Open Positions
Senior Software Engineer
Senior Software Engineer
Senior Software Engineer / Backend
Senior/Staff AI Engineer
Support Engineer (EST)
