Whats Better Than Gainsight?

All-in-One Success with Vitally

With Vitally, you can achieve rapid time-to-value, enjoy a user-friendly interface, and leverage robust automation and collaboration tools—all designed to elevate your Customer Success.

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Trusted by leading B2B Customer Success Teams

Vitally vs. Gainsight

Explore the reasons today’s Customer Success Leaders are choosing Vitally over Gainsight.

Faster

Time-to-Value

Vitally offers the fastest time to value on the market. On average, CS teams using Vitally go live within 2 months — half the time of Gainsight implementations.

Easier

Automation

Streamline your Customer Success organization with powerful and easy-to-use automation. Assign customers, create projects, close tasks, and so much more.

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Flexibility

Design focused Hubs to tailor your Customer Success Platform to the specific needs of your Customer Success team and outcomes.

Your Tech Stack Thrives in Vitally

Use our plug-and-play integrations to easily sync and update data over time without the need for ongoing developer resources.

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Did You Know: You can quickly map new integrations and have them sync immediately in Vitally!

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“Where I had eight Gainsight admins previously, I’m doing the same types of Customer Success motions with just one admin in Vitally today.”

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Linnea Olson

Customer Success Operations Manager

5 Reasons Teams Choose Vitally

There’s a lot to like with Vitally. Here are a few highlights in how we stack up with Gainsight.

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Automation

Get More Done — A Lot More

Vitally’s Playbook automation builder can be built off of 7 different triggers and deliver outcomes with 13 actions. With powerful branching, teams can handle CSM assignment, project creation, email delivery, task completion, and much more from a single Playbook.

Gainsight

Gainsight splits automation across two systems (Rules Engine and Journey Orchestrator), making it challenging for users to implement, test, and manage automations at scale.

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Hubs

Organize Your Work & Data

Vitally is the only Customer Success Platform that offers dedicated Hubs for organizing all your work and data. Create Hubs for onboarding, renewals, or just your day-to-day!

Gainsight

Gainsight's custom navigation experience is restricted to dashboard widgets, providing a less tailored experience for users. In addition, this feature is only available for Full License Gainsight users, whereas Hubs is available for all Vitally users.

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Dashboards

Easily Build Custom Reports

Any user in Vitally can create custom Dashboards to track and visualize revenue, team performance, customer activity, and much more. Teams can report on real-time insights and build new reports on-the-fly when needed.

Gainsight

Gainsight requires a full-time administrator or an outside consultant to build custom reports, creating bottlenecks and making the process much more time-consuming​ for teams.

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Views

Visualize Data Your Way

Vitally is flexible with what you can do with your data. There are many data visualizations, such as Tables, Kanban Boards, Dashboards, Collaborative Documents, Task-based Projects, and Account 360s to choose from.

Gainsight

Gainsight appears to offer only Table and Dashboard style views available for customization by users.

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Workflows

Document & Execute Team Strategies

With Vitally, create a repository of team processes, workflows, and strategies that reside on the same platform where your customer data lives. This allows teams to use data to inform decisions and to fully manage projects and strategic goals.

Gainsight

Gainsight doesn’t provide tools for managing your internal processes, workflows, and strategies. Instead, these happen outside of the platform and disconnect from your customer data.

There’s Even More to Vitally 
That CS Teams Love

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Custom Surveys

Vitally offers a built-in tool for sending rich customized surveys to gather customer feedback for CSAT, NPS, and much more.

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Goals

Create dynamic Goals to track and measure the success of your desired outcomes (e.g., onboarding duration, trial conversions, customer goals, etc.).

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Observer Seats

Take advantage of unlimited Observer Seats across all Vitally plans. With Gainsight, you may need to purchase additional Viewer Licenses.

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Automation

Come up with an idea for a Playbook Automation, run a test, and execute it in minutes.

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Boards

Use Vitally’s kanban-style Boards for managing and organizing tasks, opportunities, and more.

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Success Metrics

Easily create custom metrics and calculations all within Vitally. No need to tap into support from technical resources.

Don’t Just Take Our Word for It

G2 customers have repeatedly ranked Vitally #1 in Best Results for Fastest Time to ROI and Fastest Time to Go Live.

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Time to Estimated ROI

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Time to Go Live

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Leading the Future of Customer Success

Ready to Scale Customer Success?

Take a live look at Vitally's Customer Success Platform to learn how your data can help your teams and customers achieve greater success.