What’s Better Than ChurnZero?
All-in-One Success with Vitally
Invest in a CSP that your team loves to use. Vitally instantly levels up your Customer Success with a comprehensive suite of tools, better integration flexibility, and greater results.
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Trusted by leading B2B Customer Success Teams
Vitally vs. ChurnZero
Explore the reasons today’s Customer Success Leaders are choosing Vitally over ChurnZero.
Self-Serve
Integrations
Get full control over what data points you want to sync and when. Leverage 25+ integrations to drive productivity, surface real-time insights, and increase efficiency.
Easier
CSM Adoption
Vitally’s user-friendly interface makes it easy to build powerful automation, manage projects, and create delightful, impactful customer experiences at scale.
Flexibility
Design focused Hubs to tailor your Customer Success Platform to the specific needs of your Customer Success team and outcomes.
Your Tech Stack Thrives in Vitally
Use our plug-and-play integrations to easily sync and update data over time without the need for ongoing developer resources.
Browse All Integrations →
Did You Know: ChurnZero doesn’t support Redshift, Postgres, and BigQuery.
“I have recommended Vitally to many leaders of Customer success organizations because we have had such phenomenal results using it ourselves.”
6 Reasons Teams Choose Vitally
There’s a lot to like with Vitally. Here are a few highlights in how we stack up with ChurnZero.
01 Hubs
Organize Your Work & Data
Vitally is the only Customer Success Platform that offers dedicated Hubs for organizing all your work and data. Create Hubs for onboarding, renewals, or just your day-to-day!
ChurnZero
ChurnZero is a one-size-fits-some platform — you can't organize your work and data by focus area, and everything has to be mixed together in one experience for everyone.
02 Views
Visualize Data Your Way
Vitally is flexible with what you can do with your data. There are many data visualizations, such as Tables, Kanban Boards, Dashboards, Collaborative Documents, Task-based Projects, and Account 360s to choose from.
ChurnZero
ChurnZero users are limited in the Views they can customize (Customer Profiles, Command Center, and Dashboards). They often find the interface to be clunky and difficult to navigate, leading to low adoption from CSMs.
03 Docs
Collaboration Powered by Data
With Vitally Docs, your Customer Success team and your customers can easily collaborate and reach goals together. Enrich your experiences with real-time data, including Projects, Tasks, customer data, PDF files, videos, and more.
ChurnZero
ChurnZero’s Success Centers aren’t as collaborative (customers can’t comment or interact with it) and can be challenging to setup (depending on your product, it may require intervention from other teams).
04 Dashboards & Reporting
Easily Build Custom Reports
Any user in Vitally can create custom Dashboards to track and visualize revenue, team performance, customer activity, and much more. Teams can report on real-time insights and build new reports on-the-fly when needed.
ChurnZero
Former ChurnZero users have highlighted reporting within the platform as a pain point (e.g., not as flexible, needing to build segments before you can build a report, etc.).
Workflows & Processes
Document & Execute Team Strategies
With Vitally, create a repository of team processes, workflows, and strategies that reside on the same platform where your customer data lives. This allows teams to use data to inform decisions and to fully manage projects and strategic goals.
ChurnZero
ChurnZero doesn’t provide tools for managing your internal processes, workflows, and strategies. Instead, these happen outside of ChurnZero and disconnect from your customer data.
Automation
Get More Done — A Lot More
Vitally’s Playbook automation builder can be built off of 7 different triggers and deliver outcomes with 13 actions. With powerful branching, teams can handle CSM assignment, project creation, email delivery, task completion, and much more from a single Playbook.
ChurnZero
Similar to Vitally’s Playbook Automation, ChurnZero Plays offer branching logic and a wide-range of automated actions. However, users tend to prefer Vitally’s automation builder due to its ease of use and flexibility.
There’s Even More to Vitally That ChurnZero Can’t Do
Goals
Create dynamic Goals to track and measure the success of your desired outcomes. ChurnZero does not offer any goal tracking.
Boards
Vitally has kanban-style Boards for managing and organizing Tasks across your book of business. ChurnZero does not.
Success Metrics
Easily create custom metrics in Vitally. With ChurnZero, teams need to do outside calculations or require extra support from technical resources.
Custom Reporting
Teams can easily build custom reports and dashboard visualizations all within Vitally. Custom reporting in ChurnZero requires a higher tier plan.
Knowledge Base
Vitally enables teams to create a unified platform for hosting and managing their internal processes and documentation. ChurnZero does not.
Intercom Sync
Vitally offers a bi-directional sync with Intercom where teams can view and respond to chats. ChurnZero’s Intercom integration is read-only.
Don’t Just Take Our Word for It
G2 customers have repeatedly ranked Vitally #1 in Best Results for Fastest Time to ROI and Fastest Time to Go Live.
Time to Estimated ROI
Time to Go Live
Ready to Scale Customer Success?
Take a live look at Vitally's Customer Success Platform to learn how your data can help your teams and customers achieve greater success.
