“I would absolutely recommend Vitally. I think that as an admin…it is a simple tool, but it's really powerful at the same time. You can do a lot without having to have a huge team doing an administration on the backend.”

"With Vitally we can automate where we need to automate, and spend our time where we need to spend our time. It's made us way more efficient."

“We have every one of our CSMs using Vitally. It took us maybe a month or two to get up to speed where we had virtually everyone using it, but at this point, it is the core tool that our CS team uses to get their work done.”

“We're seeing an increase in customer renewal deals converting. We're seeing an increase in expansion revenue, and again, that all goes back to having Vitally, and having a place to manage those processes.”

"Vitally has solved the original problems we had, which was: understanding what our customer engagement is, how we're building our relationships with our customers, tracking who is in charge of particular accounts, and tracking how much they're paying."

"If we don't give Customer Success teams all the ammunition they need to actually go ahead and help customers, the whole idea behind having a Success team is just moot."

"After implementing Vitally, expansion MRR definitely increased. It's this overwhelming feeling of relief that we have a complete customer picture with one click."

“Since we started managing our QBR and renewal processes through Vitally, we also noticed a 20% decrease in monthly churn between the first half and the second half of 2023.”

“What makes Vitally different is how you can parse all that data. The views are so powerful, [telling] me everything I need to know in one single click.”

“We wanted to try out a new [Customer Success Platform], some new player on the block who could give us an edge. [The platform] that fit our culture and our needs the best was Vitally.”

“The automation builder in Vitally was definitely the best one that we saw when we were looking at competitors.”

"We didn't need a data team or operations experts to do lots of integrations. Vitally's integrations are very much plug and play."

“We’re the CRM for car washes, but we need the CRM for Customer Success.”

"The platform is fun to play with, it's very self-service and very quick to onboard. The ease of use sets Vitally apart."

“Customer Success actually holds the top four biggest deals in company history, all driven through expansion generating north of $250K ARR.”

“I have recommended Vitally to many leaders of Customer Success organizations because we have had such phenomenal results using it ourselves.”

“From an expansion standpoint, Vitally has been extraordinarily helpful."

"Our team now really works solely out of Vitally. Instead of being in our inbox all day, we're able to be proactive."