Blog
Expert advice and cutting-edge CS tactics to help you supercharge your book of business.
6 Pro Tips for Boosting Your Customer Survey Response Rates
As businesses increasingly rely on customer data to drive strategy, well-designed customer surveys are a secret weapon. Here’s how to get the most out of your survey sends.
Defining the Customer Success Operations Role
CS Operations directly impacts Customer Success metrics. Understand the value of CS Operations and when a SaaS company should consider implementing such a department.
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Underrated Qualities to Look for When Hiring CSMs ft. Sample Interview Questions
Find out what some of the most underrated, yet most important, qualities hiring managers should look for in CSMs.
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Samuel Blount, Head of Sales & Customer Success @ Filestage, talks Agile & Scrum Methodologies, Football Clubs, & CS Driving Marketing and Sales Initiatives
In this episode of "17 Questions on the Future of Customer Success", we chatting with Samuel Blount, Head of Sales & Customer Success at Filestage.
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Sarah Cunningham-Scharf, Head of Customer Success at Great Question, talks storytelling in CS, turning customers into champions, and the power of public speaking
Sarah Cunningham-Scharf, Head of Customer Success at Great Question, talks storytelling in CS, turning customers into champs, and the power of public speaking.
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Pencil Significantly Decreases Time to Value for Customers with Vitally
By having the ability to be in more places at once since implementing Vitally, Pencil has seen ROI in the form of delighting more customers, more often.
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Comparing Four Crucial Growth Operations in B2B SaaS
Let's explore the roles of CS operations, Revenue Operations, Sales Operations, and Marketing Operations within SaaS companies and what impact they have on a company’s success.
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Customer Engagement: What Does it Mean & What Are the Factors That Impact It
Customer engagement’s relation to Customer Success is self-explanatory, but what is perhaps a little less obvious, is what fuels customer engagement, and what factors impact it.
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Product-Led Growth Deserves Product-Led Customer Success: How Vitally Supports Product-Led Growth
If your company defines itself as a Product-Led Growth organization, it’s imperative that all departments within your organization support that mission.
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Fractional Chief Customer Officer, CX Strategist, Author, & Host, Nicholas Zeisler, talks Customer Experience
In this episode, we’re chatting all things Customer Experience with Nicholas Zeisler, author of the new book, ‘We’re Doing CX Wrong… And How to Get It Right’.
Automate Customer Task Completion with New Playbook Actions
Leverage Playbooks to build and automate intelligent workflows that reduce CSM time spent on closing out repetitive Tasks completed throughout the customer journey.
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Sarah Steingraber, Manager of Mid-Market Customer Success at Sendoso, talks How CS is Structured at Sendoso, Account Segmentation, and the Power of Personalization
Meet Sarah—gift giver, Customer Success professional, and dog mom to a yellow lab. Sarah has been working in Customer Success for four years.
The Most Time-Consuming & Repetitive CSM Responsibilities (and How to Minimize Them with Automation)
The key to success is identifying what tasks consume the majority of your time and which of these tasks can be automated so you can be more efficient.
What Is the Golden Ratio of Customer Success Managers to Customers?
Find out how to determine the sweet spot for customers assigned to Customer Success Managers and apply this ratio to your SaaS company’s Customer Success model.
The Do's & Don'ts of Monetizing Customer Success
If handled appropriately, charging for Customer Success can be an effective strategy that leads to positive outcomes for a SaaS company and its customers.
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Chris Jewitt, CSM at Klaus, talks Community as a Pillar of Customer Success Strategy, Engaging with Unresponsive Customers, & Vegan Food
Meet Chris—vegan food fan, dog dad, and proponent of Community as a pillar of Customer Success strategy.
MonkeyLearn Multiplies CSM Bandwidth with Vitally’s CS Platform
“Of the Customer Success tools that I’ve tried, Vitally is the one that spoke the most to the Customer Success Manager in me.”
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