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Expert advice and cutting-edge CS tactics to help you supercharge your book of business.

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Upselling, Cross-Selling, and Renewals: Understanding and Comparing Three Vital Components of Expansion Revenue
Customer Success

Upselling, Cross-Selling, and Renewals: Understanding and Comparing Three Vital Components of Expansion Revenue

Expansion revenue helps SaaS companies reach its revenue targets quickly. Learn about the three components of expansion revenue: Upselling, Cross-Selling, and Renewals.

Vitally Team
Vitally Team
March 25, 2022
Hubstaff Builds Customer Success Right Starting on Day-One with Vitally
Customer Story

Hubstaff Builds Customer Success Right Starting on Day-One with Vitally

“If you’re not going to give them all the ammunition they need to actually go ahead and help customers, the whole idea behind a Success team is just moot.”

Vitally Team
Vitally Team
March 16, 2022
Create Custom Automation Paths with Branching Logic in Playbooks
Customer Success

Create Custom Automation Paths with Branching Logic in Playbooks

Vitally is excited to share the launch of our fully redesigned Playbooks experience for enabling Customer Success teams to create seamless workflow automations.

Jeff Chase
Jeff Chase
March 9, 2022
Why You Should Build Customer Health Scores by Lifecycle Stage (+ Downloadable Guides)
Customer Success

Why You Should Build Customer Health Scores by Lifecycle Stage (+ Downloadable Guides)

We walk through the methodology behind our best-practice guides on how to build a customer health score by customer lifecycle stage.

Vitally Team
Vitally Team
March 7, 2022
User Interviews Masters Proactive Customer Success with Vitally
Customer Story

User Interviews Masters Proactive Customer Success with Vitally

Vitally interviewed Hope of User Interviews on how Vitally has helped User Interviews solve the challenges that prompted their search for a CS platform.

Vitally Team
Vitally Team
March 1, 2022
Common Points of Sales <> Customer Success Misalignment ( + Tips for a Successful Partnership)
Customer Success

Common Points of Sales <> Customer Success Misalignment ( + Tips for a Successful Partnership)

Let's dive into the most common misalignments between Sales and CS in SaaS these departments can work together in order to build the best growth machine.

Enrique Roth
Enrique Roth
February 18, 2022
Can Customer Churn Be Good for a B2B SaaS Business? Sometimes...
Customer Success

Can Customer Churn Be Good for a B2B SaaS Business? Sometimes...

Customer churn tends to be viewed negatively by SaaS companies, and for good reason. However, sometimes there are positive impacts you can gain.

Vitally Team
Vitally Team
January 28, 2022
ikas Experiences Cost Savings, Company-Wide Coordination, and Data Consolidation with Vitally
Customer Story

ikas Experiences Cost Savings, Company-Wide Coordination, and Data Consolidation with Vitally

With Vitally, the Customer Success team at ikas was able to consolidate the key metrics they needed to track into a single dashboard.

Vitally Team
Vitally Team
January 27, 2022
Celine Doumar of MeetElise Talks Customer Success at Early-Stage Startups
Customer Success

Celine Doumar of MeetElise Talks Customer Success at Early-Stage Startups

In this episode of 17 Questions on the Future of Customer Success, we’re chatting with Celine Doumar, Senior Account Manager at MeetElise. Watch the episode today!

Delores Cooper
Delores Cooper
January 13, 2022
Defining the Customer Success Operations Role
Customer Success

Defining the Customer Success Operations Role

CS Operations directly impacts Customer Success metrics. Understand the value of CS Operations and when a SaaS company should consider implementing such a department.

Vitally Team
Vitally Team
January 11, 2022
Underrated Qualities to Look for When Hiring CSMs ft. Sample Interview Questions
Customer Success

Underrated Qualities to Look for When Hiring CSMs ft. Sample Interview Questions

Find out what some of the most underrated, yet most important, qualities hiring managers should look for in CSMs.

Enrique Roth
Enrique Roth
December 20, 2021
Samuel Blount, Head of Sales & Customer Success @ Filestage, talks Agile & Scrum Methodologies, Football Clubs, & CS Driving Marketing and Sales Initiatives
Customer Success

Samuel Blount, Head of Sales & Customer Success @ Filestage, talks Agile & Scrum Methodologies, Football Clubs, & CS Driving Marketing and Sales Initiatives

In this episode of "17 Questions on the Future of Customer Success", we chatting with Samuel Blount, Head of Sales & Customer Success at Filestage.

Vitally Team
Vitally Team
December 11, 2021
Sarah Cunningham-Scharf, Head of Customer Success at Great Question, talks storytelling in CS, turning customers into champions, and the power of public speaking
Customer Success

Sarah Cunningham-Scharf, Head of Customer Success at Great Question, talks storytelling in CS, turning customers into champions, and the power of public speaking

Sarah Cunningham-Scharf, Head of Customer Success at Great Question, talks storytelling in CS, turning customers into champs, and the power of public speaking.

Vitally Team
Vitally Team
December 9, 2021
Pencil Significantly Decreases Time to Value for Customers with Vitally
Customer Story

Pencil Significantly Decreases Time to Value for Customers with Vitally

By having the ability to be in more places at once since implementing Vitally, Pencil has seen ROI in the form of delighting more customers, more often.

Vitally Team
Vitally Team
December 6, 2021
Comparing Four Crucial Growth Operations in B2B SaaS
Customer Success

Comparing Four Crucial Growth Operations in B2B SaaS

Let's explore the roles of CS operations, Revenue Operations, Sales Operations, and Marketing Operations within SaaS companies and what impact they have on a company’s success.

Vitally Team
Vitally Team
December 3, 2021
Product-Led Growth Deserves Product-Led Customer Success: How Vitally Supports Product-Led Growth
Customer Success

Product-Led Growth Deserves Product-Led Customer Success: How Vitally Supports Product-Led Growth

If your company defines itself as a Product-Led Growth organization, it’s imperative that all departments within your organization support that mission.

Vitally Team
Vitally Team
November 26, 2021
Customer Engagement: What Does it Mean & What Are the Factors That Impact It
Customer Success

Customer Engagement: What Does it Mean & What Are the Factors That Impact It

Customer engagement’s relation to Customer Success is self-explanatory, but what is perhaps a little less obvious, is what fuels customer engagement, and what factors impact it.

 Hanz Kurdi
Hanz Kurdi
November 26, 2021
Fractional Chief Customer Officer, CX Strategist, Author, & Host, Nicholas Zeisler, talks Customer Experience
Customer Success

Fractional Chief Customer Officer, CX Strategist, Author, & Host, Nicholas Zeisler, talks Customer Experience

In this episode, we’re chatting all things Customer Experience with Nicholas Zeisler, author of the new book, ‘We’re Doing CX Wrong… And How to Get It Right’.

Vitally Team
Vitally Team
November 23, 2021

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