Blog
Expert advice and cutting-edge CS tactics to help you supercharge your book of business.
Vitally vs ChurnZero vs Totango: Which CSP is Best?
Looking for a CSP? You’ll come across Vitally, ChurnZero, and Totango as options. Find out which is best in this article.
How to Scale Customer Success: Strategies, Timing, and the Role of AI
We dig into what scaled CS is, share some common misconceptions about it, and offer a couple of proven scaled CS programs you can explore for your team.
What Is Customer Success Software? Why More CS Leaders Are Choosing CSPs
Customer Success Software is a category of B2B business software that companies use to monitor, manage, and optimize their customer journeys. Here's why Customer Success Software is crucial to the health of your business.
Webinar Recap: How To Build a Non-Traditional Customer Success Team
Learn the importance of taking a non-traditional approach to Customer Success hiring & tips for those hoping to break into the CS industry.
Introducing Doc Automation: Seamlessly Create and Assign Docs at Scale
Enable collaboration with the latest improvements to Vitally’s automation tools. Learn how you can create and assign Docs at scale using Playbook automation!
When Should Your Company Start Using a Customer Success Platform?
What's the ideal time to start using a dedicated CSP at your company? If you want to drive revenue growth from your customer base, the answer is "as soon as possible."
How to Make the Jump From VP of Customer Success to Chief Customer Officer
Transitioning from a Customer Success leadership position to a full-fledged CCO role might be the career level-up you've been looking for.
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Redefining Your Ideal Customer: Why You May Be Misinterpreting Their Needs
You may be misunderstanding the needs of your ideal customer. Explore how a changing market impacts customer needs and how to become a customer-centric company.
The Future of Vitally and Customer Success Productivity
Learn about the future of Customer Success productivity and how Vitally is changing the game.
Webinar Recap: Building Out a Compelling Commission Structure for Post-Sales Teams
Learn how to create a commission structure that will motivate your post-sales team and keep them driving towards success.
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Personalize Automation to Your Business Needs with Custom Objects
With Custom Objects, teams personalize and enhance their Vitally experience with information that is important to them. Today, we're excited to share an update that enables automated, real-time activities using Custom Object data in Vitally's Playbook automation tool.
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Investing in Product-Led Customer Success
A product-led organization invests in customer success. Find out how a dedicated CSM tool can automate tasks and put time and control back in the hands of a CSM.
Salesfloor's Enhanced Customer Insight with Vitally Fuels Actionable Results
With Vitally, Salesfloor was able to improve its CSM onboarding process and better understand product usage and customer health.
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How to Build a PLG-Driven Customer Success Team
As your company grows, it becomes increasingly important to have a well-oiled customer success team in place. Learn how to build a product-led growth (PLG) driven customer success team that will scale with your business.
Using ChatGPT for Improving Customer Success Productivity
Explore how AI language models can help Customer Success teams become more productive with their work.
Why Customer Tiering is Critical for Customer Success
You might think that all customers are equal, but that's not always the case. Here's how to tier your customers and create a tailored experience for each one.
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Webinar Recap: Creating Customer Health Scores That Go Beyond the Binary
Learn how to create customer health scores that go beyond the binary and provide a deeper level of insight into your customers' well-being.
Pleo Deciphers their Customer Base with Vitally’s Data-Driven Automation
By automating customer success processes with Vitally, Pleo can better serve their customers while staying on track to exceed their desired outcomes.
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Why Customer Success Managers Need a Customer Success Plan
A well-defined and executed plan is key to keeping your customers successful. In this blog post, we'll discuss what a customer success plan is, how to create one, and the benefits it can provide to both you and your customers.
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Vitally is Feeling the Winter Spirit with New G2 Badges
Winter is here, and Vitally is feeling the spirit with our latest G2 Badges! Read the blog to see what we earned.
Breaking the Fourth Wall of Customer Success
What do Fleabag and a Customer Success Platform for B2B SaaS have in common?
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