Scale or Fail: Operationalizing Churn Prediction, Prevention, Payments, and Post-Mortem

The four ‘P’s’ for mitigating churn, scaling Customer Success, and positioning CS as a revenue leader. ‍

Vitally, the modern Customer Success Platform, and Chargebee, the leading subscription management platform, are bringing together a panel of Customer Success, Retention, and Operations leaders from Spiff Inc., Chargebee, and Vitally to discuss how they use churn prediction to maintain, and expand within, their installed customer base and position Customer Success as a revenue driver as their organizations scale.

Our panelists will cover:

• Prediction Churn forecasting using customer health scores
• Prevention How to listen for early churn signals (and what to do if you see them)
• Payments How to support customers when they want to scale down 
• Post-Mortem How to fail forward and learn from churn
• Answers to your questions!