Scale or Fail: Customer Tiers & Considerations For Your Segmentation Strategy

Vitally—the modern Customer Success Platform—and RecastSuccess—the professional training and coaching program for Customer Success career transitioners—brought together a panel of Customer Success leaders from Zappi, Informed K12, RecastSuccess, and Vitally to discuss various segmentation strategies for SaaS organizations, how your segmentation strategy impacts your business, and factors to consider when deciding on a segmentation strategy.

Our panelists cover:

• When companies should start to consider tiering their customers
• Customer Success hiring considerations for supporting different tiers
• The pros and cons of different segmentation strategies i.e. industry, geography, ACV, etc.
• Answers to your questions!