Scale or Fail: How To Build a Non-Traditional Customer Success Team

If your customers represent all industries and walks of life, your company should reflect that—starting with the team on the frontline.‍

Vitally—the modern Customer Success Platform—and RecastSuccess—the professional training and coaching program for Customer Success career transitioners—bring together a panel of Customer Success leaders from RecastSuccess, Dover, and Kind Consultants to discuss how and why your organization should consider a non-traditional approach to building and/or growing your Customer Success team, and what to look for in a non-traditional hire to ensure they’ll excel in the role. 

Our panelists cover:

• Why it's important to build a Customer Success team that reflects the diversity of your customer base.
• How First Principles apply to Customer Success organizations and their hiring processes. 
• Tips on what to look for in a non-traditional hire and what traits to showcase if you are the non-traditional hire.
• Answers to your questions!