Scale or Fail: Unlock a Winning Support & Success Partnership
Tuesday
,
Mar 28
at
1:00 pm
ET
Speakers
How Support can find Success, and Success can provide Support.
Vitally—the modern Customer Success Platform— brings together a panel of experts from Vitally, Mattermost, and beyond to discuss best practices for creating useful self-service solutions for their customers, enabling collaboration between these teams, and delivering value throughout the customer experience.
Our panelists will cover:
- How to effectively create product support processes and escalation paths.
- Best practices for crafting a customer-first support experience.
- Methods on prioritizing and managing support requests
- Tips for building a successful Customer Support and Customer Success partnership.
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