Scale or Fail: Unlock a Winning Support & Success Partnership

How Support can find Success, and Success can provide Support.‍

Vitally—the modern Customer Success Platform— brings together a panel of experts from Vitally, Mattermost, and beyond to discuss best practices for creating useful self-service solutions for their customers, enabling collaboration between these teams, and delivering value throughout the customer experience.

Our panelists will cover:

• How to effectively create product support processes and escalation paths.
• Best practices for crafting a customer-first support experience.
• Methods on prioritizing and managing support requests 
• Tips for building a successful Customer Support and Customer Success partnership.