Gathering feedback from your customers is a critical component of Customer Success. Vitally’s NPS for B2B SaaS is NPS rebuilt for Customer Success - gather feedback, send targeted surveys, and analyze satisfaction across a business’s users.
In a matter of minutes, you'll be able to track and analyze your Net Promoter Score® - overall and at each business.
Want to survey specific businesses at specific times? Setup rules that define behaviors or conditions customers must exhibit before being surveyed.
Track your overall NPS in real-time, search feedback, compare NPS across business segments, and even alert your team of concerning NPS scores.
Certain feedback should always be acted on. Configure alerts that fire when an account's owner is less than happy with your product.