Product Analytics

Build successful product users

Customer success starts with product success. Analyze every interaction users have with your product and create custom metrics to measure your unique value.

Trapezoid Corp.has tripped the Churn Risk indicatorMRR> $1000Active User %< 10%No Data Uploads for> 15 daysRiskAvg Weissman Score3.5Messages sent94Aug 1410 daysRenews in:$500MRR:Rhombus Corp.

Integrate in minutes

It should take minutes to test out new products - not weeks. Leverage our one-click integrations to popular product analytics tools, or send product events directly to us using our Javascript API.

Analyze every feature

Customers renew when they experience recurring product value. Analyze every interaction users have with your product and ensure product usage trends in the right direction.

< 100Messages Sent101 to 250> 251101 to 250Subscribed8Trial4FiltersFirst signed upPlanIs greater thanis not10 days agoFree

Track product setup

Some product interactions are more important than others. Identify events sent during onboarding to ensure each implementation is configured for success.

CREATE ELEMENTEnter the name of your integration.1Choose the events sent when this integration is configured.2Slack IntegrationEnabled/configuredSlack Integration EnabledDisabled/optionalSlack Integration Disabled

Measure custom KPIs

Your product is unique. Create custom success metrics that ensure every customer continuously experiences your unique value.

9.28.05.25.4EngagedPaid (New)Rhombus Corp.EngagedPaidTrapezoid Corp.EngagedPaidPentagon Corp.EngagedRenewing soonSquare Corp.6.04.63.7%7,8%8.9%15%2,7%3.6%EngagedPaidRhombus Corp.EngagedPaid (New)Square Corp.CustomerAvg. messages per userTotal messages sent# of account usersAvg messages per user

Learn from churn

When churn happens, it’s important to understand why. Analyze product usage at your churned customers to discover gaps in their experience for future customers to avoid.

DisabledNever enabledCurrently enabledSlack Integration21Current customers27ChurnedNever enabled

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