Customer success starts with product success. Analyze every interaction users have with your product and create custom metrics to measure your unique value.
Customers renew when they experience recurring product value. Analyze every interaction users have with your product and ensure product usage trends in the right direction.
Some product interactions are more important than others. Identify events sent during onboarding to ensure each implementation is configured for success.
Your product is unique. Create custom success metrics that ensure every customer continuously experiences your unique value.
When churn happens, it’s important to understand why. Analyze product usage at your churned customers to discover gaps in their experience for future customers to avoid.