Vitally asked six of our favorite Customer Success leaders: "What’s your best strategy for creating a more productive and effective Customer Success team?"
Skip to:
- 00:00 Intro
- 00:13 Create structured autonomy
- 01:17 Speak in the language of revenue
- 02:18 Prioritize what's important
- 03:10 Create the right type of culture
- 04:28 Partner with your team to set the vision and goals
- 06:07 Hire talent with curiosity & initiativ
Featured in this episode:
- Tyler Diderich / Manager, Customer Success Engineering at @runZeroInc
- Kristen Gray Psychas / Sr. Customer Success Manager at Banzai
- Rachel Provan / Founder & CEO at Provan Success
- Chad Horenfeldt / Customer Success & Customer Experience Leader
- Maranda Dziekonski / CCO, People & GTM Lead at @hourwork5621
- Jeff Heckler / Director of Customer Success Solutions at @marketsource
To catch future episodes of One Vital Question, subscribe to Vitally on YouTube: @vitally_io
