Vitally asked five pioneering Customer Success leaders, “What’s one positive change you've made at a CS organization that had a big impact on the way things were done?”
Skip to:
- 00:00 Intro
- 00:13 Shifting from data-heavy QBRs to "storytelling with data"
- 01:19 Launching customer health scores to improve NRR
- 02:24 Turning customers into the stars of educational content
- 03:53 Implementing career pathing to improve CSM satisfaction
- 04:40 Aligning CS and Sales into a collaborative "Growth Squad"
Featured in this episode:
- Michi Pezeshki / Chief Customer Officer and CoFounder at @recastsuccess
- Sarah Steingraber / Customer Success Team Lead at @vitally_io
- Marija Skobe-Pilley / Founder & Host, 'Women in Customer Success' Podcast
- Maranda Dzienkonski / Senior Vice President of Customer Success at @datasembly
- Katie Bugas / Chief Customer Officer at @triptease3680
Hear more insights from Michi and Marija in our webinar "Mastering CS: Lessons from Industry Trailblazers," featuring the perspectives of women leaders in CS: Mastering Customer Success: Lessons F...
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