Vitally asked five Customer Success leaders, “What should CS teams do during an economic downturn to prove their value?”
Skip to:
- 00:00 Intro
- 00:13 Focus on clients in industries that are doing well
- 01:21 Ask your customers honest questions about their intentions to renew
- 03:00 Get close to revenue and take accountability for it
- 03:57 Demonstrate meaningful value to your customers and company
- 06:11 Understand how your customers' needs have shifted
Featured in this episode:
- Annie Dean / CEO and CoFounder at RecastSuccess
- Kristen Gray Psychas / Sr. Customer Success Manager at Banzai
- Dan Ennis / Manager of Scale Customer Success at @mondaydotcom
- Donna Weber / Customer Onboarding Expert and Author at DonnaWeber.com
- Jason Brown / Global Customer Success Leader and Consultant
For more on this topic, read our blog post "How CS Teams Can Survive a Down Market and Keep Their Seat at the Table."
To catch future episodes of One Vital Question, subscribe to Vitally on YouTube: @vitally_io
