Live from London, it’s One Vital Question! Team Vitally flew across the pond in late November 2023 for the Customer Success Festival London, where we asked some of the attendees and speakers: “What's one recent addition to your Customer Success process that has benefited your customers the most?”
Skip to:
- 00:00 Intro
- 00:16 Creating a "snap process" to respond to support requests more efficiently
- 01:01 Leveraging marketing emails to deliver just-in-time customer enablement
- 01:44 Developing a framework for helping customers figure out their goals
- 02:21 Launching success plans to understand customer goals and prove ROI
- 03:25 Consolidating data into a Customer Success Platform
- 03:46 Introducing a welcome call to improve the handoff between Sales and CS
Featured in this episode:
- Halie Walters / Senior Customer Success Manager at Grantify
- Tas Hirani / Director of Revenue Ops & Enablement at Aquant.ai
- Jamie Davidson / Co-Founder & CEO at Vitally
- Danielle Martin / Senior Customer Success Manager at TryHackMe
- Lewis Bartlett / Customer Success Manager at TryHackMe
- Robert Dean / Head of Client Success at ProCircula
To catch future episodes of One Vital Question, subscribe to Vitally on YouTube: @vitally_io
