Blog
Expert advice and cutting-edge CS tactics to help you supercharge your book of business.
6 Pro Tips for Boosting Your Customer Survey Response Rates
As businesses increasingly rely on customer data to drive strategy, well-designed customer surveys are a secret weapon. Here’s how to get the most out of your survey sends.
5 Tips for a Successful Sales to Customer Success Handoff
The perfect Sales-CS handoff is seamless and consistent. Here are 5 tips that will ensure each new customer is sped smoothly along the path from purchase to value.
Why Sales Should Own Account Expansions and Renewals
We weighed the most common arguments for who should own expansions and renewals and came to a clear conclusion. Spoiler alert: It's Sales.
Why it’s a mistake to separate Customer Support from Customer Success
Splitting the two functions as you grow from 100-1K customers, you’re missing out on an opportunity to train your CSMs at a critical point in your company’s growth.
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A static list of Customer Success Manager skills is wrong for you. Here’s how to make your own
Here are four questions to ask yourself before you go looking for perfect customer success manager candidate and an interview scorecard formula you can use.
How to Reduce Churn With Segmented Churn Analysis
Learn how to segment your customers so you can analyze and target specific groups to maximize your churn prevention.
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How to send automated customer success emails that don’t suck
Here are three things people hate about email and three ways you can improve the chances that your inbox communications will delight, not annoy.
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Four Tips From the Experts to Lead Your Customer Success Team Remotely
Leading a dispersed Customer Success team is daunting learn from the experts with their top tips for managing remote Customer Success teams.
Which Customer Success Tools Belong in Your Startup Tech Stack
With hundreds of software solutions available, how do you choose? Here's a list of 11 tools you can use to automate repetitive tasks.
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