Blog
Expert advice and cutting-edge CS tactics to help you supercharge your book of business.
6 Pro Tips for Boosting Your Customer Survey Response Rates
As businesses increasingly rely on customer data to drive strategy, well-designed customer surveys are a secret weapon. Here’s how to get the most out of your survey sends.
Why You Need a Dedicated Customer Success Tool Even if You Have a CRM
This article clarifies the roles of CRMs vs Customer Success tools and why having a dedicated Customer Success platform in your CS tech stack is essential.
CSM to CSM: Tips for Handling Customer Escalations (Gracefully)
Follow and execute the success work plan you have set up with your clients without any blockers or delays to gracefully handle escalations.
Hugo Keeps Data at the Center of Their Self-Serve Model and Sees Growth Across the Board with Vitally
Vitally interviewed Darren of Hugo on how Vitally has helped Hugo solve the challenges that prompted their search for a Customer Success platform.
How to Measure the Effectiveness of Your Customer Health Score in Five Steps
Find out if your customer health scores are giving your Customer Success team, and business, an accurate pulse on the ‘health’ of your book of business.
Foleon Increases Retention & Expansion, Not Headcount, After Upgrading From a CRM to Vitally
The problem is that the CRM at Foleon's at their stage and size is normally a ‘spaghetti mess’, Vitally revamped everything.
Five Ways to Level Up In Your Career as a Customer Success Manager
Companies are always on the lookout for superstar customer success managers to ensure customer retention is always at the top.
When Is Hiring a Chief Customer Officer Justified?
Before you post the job to your hiring board, understand just how a CCO can help your organization achieve your goals.
The CEO’s Guide to Setting a Chief Customer Officer Up For Success
There are plenty of articles that talk about why and when you need a CCO, but this post will focus on how to install one.
Productboard Reduces Gross Churn by 50% in 1 Year with Vitally
“In 2020 alone, we reduced our gross churn relatively by 50%. Even as we scaled, we were able to spend our time as wisely as possible with customers.”
Product-Led Customer Success: Defining the Three Pillars
Product-Led Customer Success: Defining the Three Pillars
Shogun Makes a Science Out of Customer Success with Vitally
“If you’re not making a science out of Customer Success, you’re probably missing out on a lot of opportunities to reduce churn and see more expansion revenue.”
Retention Isn’t Just Maintaining The Status Quo, It’s the Key Driver of Growth
Client retention is the foundation of growth. Businesses can spend time acquiring new customers, but existing customers are almost always higher quality leads.
Vitally Raises $9 Million Series A Funding Led by Andreessen Horowitz
Vitally, a leading Customer Success platform, today announced it has raised $9 million in a Series A funding in a round led by Andreessen Horowitz.
A Letter From Our CEO: Announcing Vitally's Series A financing, led by Andreessen Horowitz
Vitally, the leading Customer Success platform used by hundreds of high-growth teams has closed a $9.2M Series A financing, led by Andreessen Horowitz.
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The Power Of Positive Onboarding Friction
The goal of user onboarding is to help them adopt new product habits, understand the full value of your product, and keep coming back for more.
Mitigate Early Churn With This Customer Success Plan Template
Rather than waiting until customers are weighed down with blockers, guarantee smooth onboarding and implementation with a customer success plan.
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