CS Keynote Series: Key Financial Metrics in SaaS & How CS Teams Can Impact Them

Financial literacy is essential for CSMs and CS leaders who want to make an impact. In this keynote session, veteran Customer Success executive Laura Kightlinger explains how CS contributes to the SaaS business model and which metrics are the most important to master.

If you're looking to be more revenue-minded as a CS professional, this session will give you a holistic understanding of where CS fits into a company's big-picture goals and what to do with the financial data that's available to your team.

In this session, you’ll learn:

• The importance of Customer Success in the SaaS business model
• Six key SaaS metrics and how to calculate them
• Current benchmarks of what "great" looks like for these metrics
• How to leverage financial data to improve CS operations
• Why non-financial CS metrics still matter
• How CS teams can keep track of financial metrics in their day-to-day