Scale or Fail: Climbing up the Customer Success Ladder From IC to People Manager

CSMs, let's talk about scaling the Customer Success ladder.‍

Vitally—the modern Customer Success Platform—brings together a panel of Customer Success leaders and a leadership expert to help individual contributors in Customer Success understand what it takes to effectively make the transition from individual contributor to effective, and admired, people manager.

Our panelists cover:

• How to do the job before you have the title
• Managing up and down within your team and organization
  
• Laying the foundation for a high performing team
• How to lead with vulnerability, empathy, and care
• Answers to your questions!

Be sure to checkout Steve Haase's course for new managers here.