Steve Jobs, the late co-founder of Apple, said it beautifully: “Work is going to fill a large part of your life. The only way to be truly satisfied is to do what you believe is great work.”
Good work, especially in the Customer Success space, requires integrity, motivation, and empathy. But to do great work, whether you’re a CSM, leader, or VP, you’ll need…
- Tried-and-true expertise from years of experience
- Meaningful connections with other leaders in the field
- A place to bounce ideas around and discover innovative strategies
One of the best ways to go from good to great in your CS role (and really, any role) is to seek out learning and growth opportunities in the form of conferences.
Well, we’ve got good news: 2025 has a strong lineup of Customer Success conferences. Read on to see which Customer Success conferences we’re keeping an eye on in 2025, and be sure to visit Vitally's events page to see where we'll be next.
The Top Customer Success Conferences to Attend in 2025
If we could only attend one CS conference in 2025, we’d choose one from the list below. In no particular order, here are some fast facts and overall information about the best conferences that you should consider attending if you’re a Customer Success professional.
#1. The Customer Conference Europe 2025
The Customer Conference is the leading international independent Customer Success event for tech companies, bringing together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success Innovation Future.
The event this year has four core talk tracks including:
- Leadership in CS
- People, process, and operational transformation
- Hands-on Customer Success
- Professional Services and Customer Support
They also have a great lineup of speakers including Vitally’s own SVP of Global Customer Success, Kelley Turner, as well as other notable CS thought-leaders like David Jackson, CEO of TheCustomer.co and Lindsay Keim, VP of Customer Success at MongoDB.
Who Should Attend?
According to the website, The Customer Conference is "tailored for CCOs, CS Leaders, and their teams."
When and Where Will This Event Happen?
January 30th, 2025; Leonardo London Tower Bridge Hotel, London, UK
How Much Is It to Attend?
£485 GBP for individuals, with discounts for groups of three or more.
Can I apply to be a speaker?
Considering this conference is happening in January, it’s too late to apply to be a speaker. However, it looks like they’re still accepting sponsors and partners, so if your company has the budget you can negotiate a speaking slot that way.
#2. Customer Success Festival (Various Dates)
The Customer Success Festival series, which is hosted by the Customer Success Collective (CSC), gives global CS professionals a way to “connect, network, and learn from who's who in the CS Industry about the latest CS trends and key insights.” These festivals are perfect for CS practitioners who want to learn from their peers about the challenges and strategies they’re facing in their roles.
Who Should Attend?
According to CSC’s website, the Customer Success Festival series is best for “customer success champions from both the world's largest companies and most exciting startups” who want to “rally around a shared goal of providing incredible customer experiences, 24/7.”
A VP of Customer Success for a cybersecurity company put it this way: "This was one of the best conferences I've ever attended, from speakers to the level of engagement. Truly the best networking event I’ve attended."
When and Where Will These Festivals Happen?
There are currently 11 events planned for 2025, with 10 happening across the United States and one in Amsterdam, Netherlands. Here’s the full 2025 lineup:
🏛️ Washington, D.C. | January 30, 2025 | Apply to speak
🤠 Austin, Texas | February 11-12, 2025 | Apply to speak
🏙️ New York City, New York has 3 events:
- Customer Success Summit | March 11-12, 2025 | Apply to speak
- Chief Customer Officer Summit | March 12, 2025 | Apply to speak
- Customer Support Summit | March 11-12, 2025 | Apply to speak
🏔️ Denver, Colorado | April 9-10, 2025 | Apply to speak
🌷 Amsterdam, The Netherlands | May 14-15, 2025 | Apply to speak
🌉 San Francisco, California has 3 events:
- Customer Success Festival | September 3-4, 2025 | Apply to speak
- Chief Customer Officer Summit | September 3, 2025 | Apply to speak
- Customer Support Summit | Sept 3-4, 2025 | Apply to speak
🦀 Boston, Massachusetts | October 2-3, 2025 | Apply to speak
How Much Is It to Attend?
There are three tiers of tickets on the early bird pricing for these events:
- In-person individual pass: $995
- Teams: $795/person when you purchase 3+ tickets
- Livestream and OnDemand pass: $299 for a regular pass or $499 for the Pro membership
You can learn more about 2025’s CS Festivals by visiting their website or downloading their brochure.
#3. Pulse 2025
Pulse 2025 will be Gainsight’s 11th annual conference. “Isn’t Gainsight a Vitally competitor?” Yep, they are… but they throw a mean conference, and we’d be remiss not to highlight that.
Last year’s conference focused on “unleashing the power of your customers” with a focus on “making lasting connections and discovering the future of digital and AI.”
While they haven’t announced the dates for Pulse 2025 yet, the Gainsight team did share that they’d begin recruiting speakers in December 2024. So, keep an eye out for 2025 details, which we’d expect to be released soon.
You can watch all past Pulse keynote sessions at pulselibrary.gainsight.com.
Who Should Attend?
Pulse is for Customer Success Professionals of all levels of experience. Last year’s website offers this description of their ideal attendee profile:
When and Where Will Pulse 2024 Happen?
This is still TBD. We anticipate that Gainsight will release a date and location by the end of January, 2025.
How Much Is It to Attend?
The Standard Conference Pass for Pulse 2024 was $1,695 + tax and fees. Special early-bird pricing was also available leading up to the event.
#4. CX North America by Forrester
CX North America is a formal, insightful event Forrester has hosted for a few years in Nashville. The focus on this year’s event is all about how to thrive in CX alongside emerging technologies like AI. What you can expect at this event is to “find answers and inspiration to do more with less, optimize experiences across the customer journey, boost satisfaction and loyalty, and adapt to evolving customer expectations.”
Registration is open, and Forrester offers last year’s agenda, pricing, and tons of additional information on their website to help professionals figure out if this conference is a good fit for their needs.
Who Should Attend?
CX North America is best for anyone who works in Customer Success, Customer Experience, or Marketing. Last year, they offered tons of role-specific sessions to be sure there’s something relevant for every attendee, no matter their tenure or seniority in the industry.
When and Where Will CX North America Happen?
CX North America is happening in Nashville (and online, too) from June 23-26, 2025.
How Much Is It to Attend?
There are two tiers of individual pricing.
- For Super Early Bird Forrester Clients: $3,595 USD
- For Super Early Bird Non-Clients of Forrester: $3,795 USD
If you have a group of five people who’d like to attend, there are also two tiers of pricing for that:
- For Forrester Clients: $14,380 USD
- For Non-Clients of Forrester: $15,180 USD
#5. Customer Experience 2025: A Frost & Sullivan Executive MindXchange
Customer Experience 2025: A Frost & Sullivan ExecutiveMindXchange is happening in July in the United States (date and location subject to change). Whether you’re looking to improve your customer experience strategy, working to reduce customer churn, or trying to increase revenue, you’ll find the insights you seek here.
Customer Experience 2025 will focus on two core themes:
- Leveraging customer analytics to drive revenue
- Delivering unique customer experiences to drive brand loyalty
Who Should Attend?
The Customer Experience 2025 Executive MindXchange audience is 75% executive-level and above. You’ll be networking with Vice Presidents, Directors, and Senior Managers of Customer Experience, Customer Success, Marketing, Consumer Insights, Sales, and more.
When and Where Will This Event Happen?
The dates and location are still unknown, however this will likely be happening in July, 2025.
How Much Is It to Attend?
Complete Series: $2240
All Sessions: $1795
#10. SaaStr Annual 2025
SaaStr bills itself as "the world’s largest community of SaaS executives, founders, and entrepreneurs," and their SaaStr Annual events have been bringing the industry together since 2015. An estimated 13,000+ SaaS executives, founders, and VCs will come together for SaaStr Annual 2025, a "festival-style" conference featuring three full days of tactical content, hundreds of workshops (including a growing Customer Success-focused track), and thousands of networking sessions.
The 2024 installment featured the very first SaaStr AI Summit and it’s back again this year! They also ran exclusive supporting events like the Chief Customer Officer Summit and the CEO + CRO poker night, however these require applications to be able to attend. While the applications aren’t open yet, keep an eye out if this is something that’s interesting to you!
Who Should Attend?
B2B founders, executives, revenue leaders, and investors in the world of SaaS. Basically, anyone responsible for helping a SaaS company grow and scale.
When and Where Will This Event Happen?
May 13-15, 2025 at the San Mateo County Event Center in the San Francisco Bay Area.
How Much Is It to Attend?
SaaStr Annual 2025 pricing starts at $649/ticket for startup founders and employees with a group discount. Ticket prices for VCs and enterprise team members start at $849 with group discounts.
#7. The CS100 Summit
The CS100 Summit Customer Success Leadership Conference is a top-rated annual event hosted by ClientSuccess, with “thought-provoking keynotes, presentations, panel discussions, roundtables, and peer-to-peer knowledge sharing.” The VP of Customer Success at G2 has this to say about it:
“Having been in customer success for years, I have been tempted with the stupid thought that there aren’t any good, new ideas to improve our team’s and customers’ experience. CS100 shattered that thought, and I’m now sifting through my pages of notes, deciding what new ideas to test first.”
Here’s a promo video they created to showcase last year's conference with engaging speakers and out-of-the-ordinary networking excursions, including ziplining and horseback riding:
Who Should Attend?
The CS100 Summit offers a mix of “high-level strategy discussions with real-world applications” to give Customer Success leaders and practitioners a place to ask questions, learn from each other, and enhance their craft. In short, anyone who interacts with customers or leads a team of people who regularly manage customers is welcome.
When and Where Will the CS100 Summit Happen?
While there’s no official 2025 date set yet, historically this summit runs in September.
How Much Is It to Attend?
Last year’s tickets cost $1,950, which gave you access to the full content program, networking and mountain activities, and complimentary boot camps. We can expect a similar cost to follow for 2025.
#8. Planhat Open 2025
Planhat Open refers to itself as an “unconference” with the goal to meet up, hang out, work together, and inspire each other without “stuffy conference halls and back-to-back workshops.”
Essentially, for a few days each year, Planhat opens its doors to a select group of individuals to give them an insider’s look into how Planhat runs. It’s definitely not your typical conference — it’s just as much about joining top CS players in hiking, surfing, yoga, and trail running, as it is about workshops and discussions.
As Planhat explains, Open 2025 is “a retreat away from the daily buzz: a rare sanctuary to collaborate and connect with industry leaders, without the fuss.”
Who Should Attend?
CS industry leaders who want to connect and network with other like-minded professionals in a less formal, and more intimate, collaborative setting.
When and Where Will This Event Happen?
October 2025 at “The Ranch” in the mountains of Malibu, California.
How Much Is It to Attend?
Planhat’s Open 2025 is an invitation-only event. For more details, you’ll have to join the waitlist and wait for Planhat’s team to get in touch!
Make No Mistake, Conferences Are Worth It
So those are the conferences we’re watching in 2025. The most inspiring part of pulling this post together was reading the testimonials from each conference. For so many Customer Success leaders, building relationships with other people who are doing the same job as them at other companies is inspiring, encouraging, and chock-full of learning opportunities.
To learn more about each of the conferences we’ve mentioned above, here are their websites again, all in one place:
- The Customer Conference
- CSC’s Customer Success Festivals
- Customer Experience 2025: A Frost & Sullivan ExecutiveMindXchange
- The CS100 Summit
- Pulse
- CX North America
- SaaStr Annual 2025
- Planhat Open
If you’d like to talk to a CS professional who’s attended a few of these events, don’t hesitate to reach out to us at hello@vitally.io, and we can do our best to connect you with the right people.
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