The G2 Fall 2022 Report is here, and we are celebrating!

The highly anticipated fall report from G2 is in, and what was the verdict this past season? Vitally, and how much our customers love us (which is great because we love them too)! In this report, Vitally earned six badges - including Users Love Us, Momentum Leader, and High Performer (in 4 different categories, may we add). 

Vitally has a 4.6 out of 5-star rating with over 250 reviews from CS professionals, aka our Vitally users. We also want to mention that we're scoring high in the Vitally User Ratings, including Ease of Use, Quality of Support, and Ease of Setup.

Who is G2, and why should you care?

G2 is a leading software review marketplace used by over 60 million people to leave authenticated peer reviews from software buyers and help professionals make informed decisions when researching or purchasing software for their company. 

You can think of these G2 badges as the Yelp equivalent for software companies and their products. Badges are awarded to companies with high overall customer satisfaction ratings from their customers, verified users, and other business partners. On top of that, a badge showcases the performance of a product in relation to its competitors. Honestly, it's like how you earn a gold star on your spelling test if you get 100%.

G2 Badges help us raise the credibility of our platform, genuinely showcasing how much our users love and trust our platform. Visitors can see the badges and know they can trust and love the product as much as others have.

Check out our new badges!

We're excited to have earned a spot in 6 different categories in this G2 Fall 2022 Grid Report for Customer Success and Customer Revenue Optimization. So keep reading to see our newest prized possessions (aka our G2 Badges).  

Momentum Leader for Customer Success 

Gaining a Momentum Leader badge from G2 solidifies a company’s upward trajectory in its given industry or respective space. These badges identify products that are hitting a high-growth trajectory based on user satisfaction scores, employee growth, and digital presence.

Vitally earned its Momentum Leader badge in the Customer Success Category, officially ranking in the top 10 of Customer Success software products and providers! 

High Performer for Customer Success

Companies earning a “High-Performer” badge from G2 have showcased high customer satisfaction scores in their respective categories. For Vitally, we achieved high-performer badges in mid-market and small-business, and the general Customer Success and Customer Revenue Operation categories. See our ranking for each category below:

Customer Success (General) - Vitally ranks #10 of 33

Mid-Market - Vitally ranks #8 of 21

Small Business - Vitally ranks #5 of 23

Customer Revenue Operation - Vitally ranks #11 of 20

It’s also worth mentioning that Vitally scored spots on the podium for the following CRO categories:

• Rated #1 for Zero-touch Renewals
• Rated #2 for Opportunity Identification
• Rated #3 for Smart Content

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Users Love Us

This one means a lot to us! Companies who earn a consistent high customer satisfaction ratings from their reviews are awarded the 'Users Love Us' badge. Ultimately, this badge showcases that our customers are highly satisfied with our product and were kind enough to share that with the rest of the world on G2.

Thanks to all of our customers who helped us achieve these badges by leaving us reviews on G2!

Thank you for helping us achieve these badges. It's no small feat to get a badge from G2, so we appreciate all of your efforts in making this happen. You've helped put Vitally on the map, and we can't thank you enough for it.

Now that we have earned these badges, we want to continue working toward getting even more badges by improving our product and providing a positive experience for all of our customers. We will be sure to keep listening and responding to your feedback, making sure Vitally’s Customer Success platform helps customers reach their CS goals and beyond.