Meet the Success Network
Vitally’s Success Network is a hand-selected group of Customer Success experts, leaders, and visionaries who are changing the way we think about CS. Discover the sharpest minds in our industry and learn from their cutting-edge insights.
Expert Directory
Browse through the list of Success Network members below to find their most recent appearances in our webinars, videos, Blueprints, and guides.
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Ashley Stamps-Lafont
Ashna Patel
Contributed to:
Ben Francis
Contributed to:
Ben Goldstein
Contributed to:
- Blog Post: We Asked CSMs: Which Parts of the Job Would You Automate If You Could?
- Report: The Secret Lives of CSMs
- Report: The Revenue Mystery: Why Customer Success Leaders Struggle to Prove the Value of CS
- Webinar: CSM Confidential, Part 1: How Work Impacts Life for CSMs
- Webinar: CSM Confidential, Part 2: Helping Direct Reports Navigate Career Growth & Compensation
Ben Ottesen
Bill Walker
Contributed to:
Bob London
Contributed to:
Bodin Pollard
Contributed to:
Brigid O'Donnell Colver
Contributed to:
Caden Duvé
Contributed to:
Cairo Amani
Contributed to:
Carly Bennett
Contributed to:
Carolien Dekeersmaeker
Contributed to:
Celine Bocchi
Celine Doumar
Contributed to:
- Blog Post: 10 Key Takeaways From "CSM Confidential: How Work Affects Life for CSMs"
- Blueprint: Client Escalation Template
- Video: 17 Questions on the Future of Customer Success
- Webinar: Opps for Ops: Harnessing the Full Potential of Your Customer Success Tech-Stack
- Webinar: From Implementation to Success: Proven Strategies for Cultivating Long-Term Adoption
- Webinar: Scale or Fail: Climbing up the Customer Success Ladder From IC to People Manager
- Webinar: CSM Confidential, Part 1: How Work Impacts Life for CSMs
See What’s Happening in the Success Network
Looking for inspiration? From Customer Success strategy and process to ground-level tactics, we have everything you need to become more effective in your role.
Events
Register for our upcoming live webinars featuring expert discussions on the most important topics in CS or watch replays of past events on demand.
Videos
See our Success Network members in action on our YouTube page, featuring bite-sized CS tips and in-depth interviews.
Blueprints
Explore Customer Success best practices and inspiration from today’s thought leaders.
Research
Explore our library of original reports, surveys, and trend analysis and be the smartest CS pro in the room.
Be a Part of the Success Network
Want to join our network of Customer Success experts and have your contributions promoted to over 100,000+ Vitally followers across email and social media? Fill out the form on the left and we’ll get back to you soon if we think there’s a good fit.
