Meet the Success Network
Vitally’s Success Network is a hand-selected group of Customer Success experts, leaders, and visionaries who are changing the way we think about CS. Discover the sharpest minds in our industry and learn from their cutting-edge insights.
Expert Directory
Browse through the list of Success Network members below to find their most recent appearances in our webinars, videos, Blueprints, and guides.
No Matching Results
Jason Noble
Contributed to:
Jean Chapin
Contributed to:
Jeff Heckler
Contributed to:
Jim Gonzales
Contributed to:
Joe Di Grande
Contributed to:
Joe Peters
Contributed to:
- Blueprint: Duco’s EBR Note Template
- Blueprint: Duco’s Executive Business Review (EBR) Project
- Webinar: Scale or Fail: Sales & Customer Success Collaboration
Karla Kannan
Contributed to:
Katie Bugas
Kelly McNamee
Contributed to:
Kristen Gray Psychas
Contributed to:
- Blog Post: 8 Survey Questions CS Teams Should Ask Their Customers
- Blog Post: 10 Customer Success KPIs That Top CS Leaders Track
- Infographic: The First Five Customer Success Hires at 15 B2B SaaS Companies
- Video: One Vital Question #1: How to Create a More Productive CS Team
- Video: One Vital Question #3: How to Prove Value in a Down Market
- Video: One Vital Question #4: The Secret Sauce for Customer Onboarding
- Webinar: Mastering the Art of Customer Retention: Tactics for CS Success in 2024
Kurt Uhlir
Contributed to:
Laura Bedoya
Contributed to:
- Blog Post: Defining the CSM Role: What Should Customer Success Managers Really Be Responsible For?
- Blog Post: How to Improve Collaboration Between Your Customer Success and Support Teams
- Webinar: Bridging Real-Time Visibility of CSAT to Customer Success
- Webinar: Scale or Fail: Unlock a Winning Support & Success Partnership
Laura Kightlinger
Contributed to:
Liam Feldstein
Contributed to:
Linnea Olson
Contributed to:
- Blog Post: What Operations Pros Need to Know About Customer Success Software
- Blog Post: 10 Customer Success KPIs That Top CS Leaders Track
- Case Study: How Apollo.io Improves CSM Efficiency & NRR With Vitally
- Infographic: The First Five Customer Success Hires at 15 B2B SaaS Companies
- Webinar: Opps for Ops: Harnessing the Full Potential of Your Customer Success Tech Stack
See What’s Happening in the Success Network
Looking for inspiration? From Customer Success strategy and process to ground-level tactics, we have everything you need to become more effective in your role.
Events
Register for our upcoming live webinars featuring expert discussions on the most important topics in CS or watch replays of past events on demand.
Videos
See our Success Network members in action on our YouTube page, featuring bite-sized CS tips and in-depth interviews.
Blueprints
Explore Customer Success best practices and inspiration from today’s thought leaders.
Research
Explore our library of original reports, surveys, and trend analysis and be the smartest CS pro in the room.
Be a Part of the Success Network
Want to join our network of Customer Success experts and have your contributions promoted to over 100,000+ Vitally followers across email and social media? Fill out the form on the left and we’ll get back to you soon if we think there’s a good fit.