Meet the Success Network
Vitally’s Success Network is a hand-selected group of Customer Success experts, leaders, and visionaries who are changing the way we think about CS. Discover the sharpest minds in our industry and learn from their cutting-edge insights.
Expert Directory
Browse through the list of Success Network members below to find their most recent appearances in our webinars, videos, Blueprints, and guides.
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Diana Vacca
Contributed to:
Dillon Young
Contributed to:
Donna Weber
Contributed to:
- Blog Post: 10 Customer Success KPIs That Top CS Leaders Track
- Blog Post: How to Implement a Land-and-Expand Strategy That Quickly Grows New Accounts
- Blog Post: The Four Stages of Customer Onboarding Maturity
- Video: One Vital Question #3: How to Prove Value in a Down Market
- Video: One Vital Question #12: What’s Your Most Unpopular CS Opinion?
Ed Porter
Contributed to:
- Blog Post: The Vitally Guide to B2B Customer Renewal
- Blog Post: What CROs Should Know About Customer Success Software (feat. Ed Porter)
- Report: How Will the Role of CS Evolve Over the Next Few Years?
- Video: One Vital Question #4: The Secret Sauce for Customer Onboarding
- Video: One Vital Question #5: How to Go From CSM to VP of CS
- Video: One Vital Question #12: What’s Your Most Unpopular CS Opinion?
Ed Powers
Contributed to:
Elliot Fox
Contributed to:
Elodie O'Rourke
Contributed to:
Emilia D'Anzica
Contributed to:
Emma Miller-Crimm
Contributed to:
- Blog Post: 10 Customer Success KPIs That Top CS Leaders Track
- Blueprint: Guide to Engaging Customer Advocates at Scale
- Report: How Will the Role of CS Evolve Over the Next Few Years?
- Video: One Vital Question #15: Which Software Tool Is the Most Valuable to Your Work?
- Webinar: Re-Inventing the (Fly)wheel: Building a Customer Advocacy Program That Benefits Your Customers & CSMs
Emory Scott
Fahmida Yasmin-Monium
Felicity Meu
Contributed to:
Greg Collins
Contributed to:
Haig Kingston
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Hannah Brotherton
Contributed to:
See What’s Happening in the Success Network
Looking for inspiration? From Customer Success strategy and process to ground-level tactics, we have everything you need to become more effective in your role.
Events
Register for our upcoming live webinars featuring expert discussions on the most important topics in CS or watch replays of past events on demand.
Videos
See our Success Network members in action on our YouTube page, featuring bite-sized CS tips and in-depth interviews.
Blueprints
Explore Customer Success best practices and inspiration from today’s thought leaders.
Research
Explore our library of original reports, surveys, and trend analysis and be the smartest CS pro in the room.
Be a Part of the Success Network
Want to join our network of Customer Success experts and have your contributions promoted to over 100,000+ Vitally followers across email and social media? Fill out the form on the left and we’ll get back to you soon if we think there’s a good fit.
