Meet the Success Network
Vitally’s Success Network is a hand-selected group of Customer Success experts, leaders, and visionaries who are changing the way we think about CS. Discover the sharpest minds in our industry and learn from their cutting-edge insights.
Expert Directory
Browse through the list of Success Network members below to find their most recent appearances in our webinars, videos, Blueprints, and guides.
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Laura Alvarez
Contributed to:
- Blog Post: The Ultimate Guide to Choosing a Customer Success Platform
- Blueprint: Client Re-engagement Template
Laura Bedoya
Contributed to:
- Blog Post: Defining the CSM Role: What Should Customer Success Managers Really Be Responsible For?
- Blog Post: How to Improve Collaboration Between Your Customer Success and Support Teams
- Blueprint: Laura's Technical Support Deck for Delivering Personalized Support Experiences
- Report: How Will the Role of CS Evolve Over the Next Few Years?
- Webinar: Bridging Real-Time Visibility of CSAT to Customer Success
- Webinar: Scale or Fail: Unlock a Winning Support & Success Partnership
Laura Kightlinger
Contributed to:
- Report: The Revenue Mystery: Why Customer Success Leaders Struggle to Prove the Value of CS
- Report: How Will the Role of CS Evolve Over the Next Few Years?
- Video: One Vital Question #10: What’s the Best Metric for Tracking the Impact of Your CS Team?
- Video: One Vital Question #14: How to Team Up With Other Departments to Expand Accounts
Lauren Axworthy
Contributed to:
Liam Feldstein
Contributed to:
Linnea Olson
Contributed to:
- Blog Post: What Operations Pros Need to Know About Customer Success Software
- Blog Post: 10 Customer Success KPIs That Top CS Leaders Track
- Case Study: How Apollo.io Improves CSM Efficiency & NRR With Vitally
- Infographic: The First Five Customer Success Hires at 15 B2B SaaS Companies
- Webinar: Opps for Ops: Harnessing the Full Potential of Your Customer Success Tech Stack
Lizzy Rosen
Maggie McCarthy
Contributed to:
Mandi Kurth
Contributed to:
Mar Mitjavila
Contributed to:
Maranda Dziekonski
Contributed to:
Marija Skobe-Pilley
Marissa Barcza
Contributed to:
Mark Stagi
Contributed to:
- Blog Post: We Asked the Experts: Is There a 'Dark Funnel' of Expansion?
- Blueprint: Avoma’s Guide to Successful Renewals
- Infographic: The First Five Customer Success Hires at 15 B2B SaaS Companies
- Report: How Will the Role of CS Evolve Over the Next Few Years?
- Video: One Vital Question #5: How to Go From CSM to VP of CS
Mary Migiano
See What’s Happening in the Success Network
Looking for inspiration? From Customer Success strategy and process to ground-level tactics, we have everything you need to become more effective in your role.
Events
Register for our upcoming live webinars featuring expert discussions on the most important topics in CS or watch replays of past events on demand.
Videos
See our Success Network members in action on our YouTube page, featuring bite-sized CS tips and in-depth interviews.
Blueprints
Explore Customer Success best practices and inspiration from today’s thought leaders.
Research
Explore our library of original reports, surveys, and trend analysis and be the smartest CS pro in the room.
Be a Part of the Success Network
Want to join our network of Customer Success experts and have your contributions promoted to over 100,000+ Vitally followers across email and social media? Fill out the form on the left and we’ll get back to you soon if we think there’s a good fit.
