Meet the Success Network
Vitally’s Success Network is a hand-selected group of Customer Success experts, leaders, and visionaries who are changing the way we think about CS. Discover the sharpest minds in our industry and learn from their cutting-edge insights.
Expert Directory
Browse through the list of Success Network members below to find their most recent appearances in our webinars, videos, Blueprints, and guides.
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Mary Poppen
Contributed to:
- Blog Post: How Should Customer Success Teams Use AI Tools?
- Report: The Revenue Mystery: Why Customer Success Leaders Struggle to Prove the Value of CS
- Video: One Vital Question #8: How to Improve Cross-Functional Collaboration
- Video: One Vital Question #10: What’s the Best Metric for Tracking the Impact of Your CS Team?
Mia Kang
Michi Pezeshki
Contributed to:
- Blog Post: 8 Survey Questions CS Teams Should Ask Their Customers
- Webinar: Mastering CS: Lessons From Industry Trailblazers
- Webinar: Scale or Fail: How to Build a Non-Traditional Customer Success Team
- Video: One Vital Question #2: Positive Changes That Made a Big Impact
- Video: One Vital Question #14: How to Team Up With Other Departments to Expand Accounts
Mickey Powell
Contributed to:
Mike Lee
Mimi Marani
Contributed to:
- Blog Post: 10 Note Templates Every CSM Needs (and When to Use Them)
- Blog Post: The Vitally Guide to B2B Customer Renewal (+ CS Renewal Checklist)
- Video: One Vital Question #9: Retention Strategies That Not Enough CS Teams Use
- Workshop: Vitally Change Management: How to Run a Great Kickoff or Re-Rollout
Molly Gioe
Contributed to:
Myles Bradwell
Nicholas Zeisler
Contributed to:
Ola Ogungbemile
Contributed to:
- Blog Post: 10 Customer Success KPIs That Top CS Leaders Track
- Blueprint: PartnerStack's Program Checklist for Effective Onboarding
- Video: One Vital Question #9: Retention Strategies That Not Enough CS Teams Use
- Video: One Vital Question #12: What’s Your Most Unpopular CS Opinion?
- Video: One Vital Question #16: How Can CS Teams Become More Proactive Than Reactive?
Ozge Tuncel Ozcan
Contributed to:
Parker Moore
Contributed to:
- Blog Post: How to Build Your First Customer Success Team
- Blog Post: What's Scaled Customer Success and Why Does It Matter?
- Blog Post: How to Build a Customer Survey From Start to Finish
- Blueprint: Key Stakeholder Change Template
- Blueprint: Brainstorm Your Scaled Customer Success Strategy With Parker's Framework
- Webinar: How to Build a CS Process From the Ground Up
- Webinar: Mastering the Art of Customer Retention: Tactics for CS Success in 2024
- Webinar: CSM Confidential, Part 1: How Work Impacts Life for CSMs
- Workshop: Getting Started With Scaled CS in Vitally
- Workshop: Automating Customer Education for Scaled CS
- Workshop: Managing Risk and Opportunity for Scaled CS
- Workshop: Driving Customer Outcomes With Scaled CS
- Video: One Vital Question #5: How to Go From CSM to VP of CS
Przemysław Depka Prondzinski
Contributed to:
Rachel Provan
Contributed to:
Randi Tutelman
Contributed to:
See What’s Happening in the Success Network
Looking for inspiration? From Customer Success strategy and process to ground-level tactics, we have everything you need to become more effective in your role.
Events
Register for our upcoming live webinars featuring expert discussions on the most important topics in CS or watch replays of past events on demand.
Videos
See our Success Network members in action on our YouTube page, featuring bite-sized CS tips and in-depth interviews.
Blueprints
Explore Customer Success best practices and inspiration from today’s thought leaders.
Research
Explore our library of original reports, surveys, and trend analysis and be the smartest CS pro in the room.
Be a Part of the Success Network
Want to join our network of Customer Success experts and have your contributions promoted to over 100,000+ Vitally followers across email and social media? Fill out the form on the left and we’ll get back to you soon if we think there’s a good fit.
