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Customer Success the way the experts do it

Recipes for Retention

Which Customer Success tools belong in your startup tech stack

CS Leadership

The right tech tools will automate repetitive tasks, expose insights from large quantities of data, and help disparate teams collaborate more effectively. But with hundreds of software solutions available, how do you choose? Here's a list of 11 tools


How to create a customer Health Score with 4 metrics

Customer Management

Health scores are often the backbone of an effective Customer Success team, helping identify healthy and at-risk accounts. In this post, we'll go over some sample metrics any B2B SaaS team can use to build a powerful health score.


How Soapbox uses Vitally to fuel their Product-Led Growth

Customer Stories

With over 700 new companies signing up per week, employee engagement app Soapbox needed a way to prioritize trials and free users that represented actual revenue upsell opportunities. All with a Customer Success team of two.


These 5 customer churn predication mistakes are costing you

Customer Management

Customer churn prediction is hard—we get it. Especially when you consider most customers don't tell you when they're unhappy. Here are 5 mistakes you might be making when predicting customer churn and what to do about them


Four tips from the experts to lead your Customer Success team remotely

CS Leadership

Leading a dispersed Customer Success team isn’t always easy. We talked to top CSMs and CS leaders at companies like Close, Customer.io, and Prezly and got their tips for managing remote Customer Success teams. These are their strategies for making remote work ideal work.