How many times have you won a deal only to realize that your new customer doesn't have the bandwidth or resources to get the proper value from it? Rather than waiting until customers are weighed down with blockers, guarantee smooth onboarding and implementation with a customer success plan.
Is the hyper-growth phase of your business the right time to decouple Success and Support? Probably not. You'll miss out on a golden opportunity to train your CSMs at a critical point in your company’s growth. Not to mention putting the customer experience at risk for those shiny, new customers.
You're a Customer Success Manager, which means you probably send a lot of emails to engage your customers. But are they getting opened? Read? Acted on? Here are three things people hate about email and three ways you can improve the chances that your inbox communications will delight, not annoy