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Top 5 Planhat Alternatives for High-Growth CS Teams
Customer Success

Top 5 Planhat Alternatives for High-Growth CS Teams

Planhat has a user-friendly platform, but for businesses looking for a more mature CSP solution, you may want to consider one of these Planhat alternatives.

Devin Pickell
Devin Pickell
May 2, 2023
Vitally Secures Spot on GGV Capital and Crunchbase's "2023 SMBTech 50" List & Joins Honorees at NASDAQ Opening Bell Ceremony
Vitally Updates

Vitally Secures Spot on GGV Capital and Crunchbase's "2023 SMBTech 50" List & Joins Honorees at NASDAQ Opening Bell Ceremony

Vitally has been named to GGV Capital and Crunchbase's 2023 SMBTech 50" List, a recognition of Vitally's rapid growth & service to small and medium-sized businesses.

Vitally Team
Vitally Team
April 24, 2023
Webinar Recap: How to Operationalize Customer Feedback, Sentiment, and Advocacy ft. Simplesat
For CS Managers

Webinar Recap: How to Operationalize Customer Feedback, Sentiment, and Advocacy ft. Simplesat

Learn how Customer Success teams can use customer feedback, sentiment & advocacy to drive meaningful change from industry experts in this webinar recap!

Haley Teeples
Haley Teeples
April 20, 2023
NPS vs. CSAT: What's the Difference Between Them and Which One Should You Use?
For CS Operations

NPS vs. CSAT: What's the Difference Between Them and Which One Should You Use?

NPS and CSAT are two essential metrics that Customer Success managers rely on to measure the impact of their customer experience strategies.

Vitally Team
Vitally Team
April 15, 2023
Vitally’s Spring 2023 G2 Badges Are in Full Bloom
Vitally Updates

Vitally’s Spring 2023 G2 Badges Are in Full Bloom

Celebrating success! See what G2 badges Vitally is proudly taking home this Spring, all thanks to our amazing customers.

Haley Teeples
Haley Teeples
April 14, 2023
Webinar Recap: Unlock a Winning Support & Success Partnership
For CS Managers

Webinar Recap: Unlock a Winning Support & Success Partnership

Discover expert tips & best practices for creating a strong partnership between Technical Support and Customer Success teams in this webinar recap!

Haley Teeples
Haley Teeples
April 6, 2023
Quarterly Business Review Essentials: How to Prepare for and Conduct an Effective QBR
For CS Managers

Quarterly Business Review Essentials: How to Prepare for and Conduct an Effective QBR

The QBR is a unique opportunity for CSMs to position themselves as the strategic advisor for the customer. Here's how to turn it into a valuable experience for everyone involved.

Enrique Roth
Enrique Roth
April 3, 2023
Linking Customer Success Manager Productivity to Customer Performance Indicators
For CS Managers

Linking Customer Success Manager Productivity to Customer Performance Indicators

Learn what Customer Performance Indicators are crucial for reflecting Customer Success Manager productivity.

Vitally Team
Vitally Team
March 31, 2023
Webinar Recap: How To Build a Non-Traditional Customer Success Team
For CS Leadership

Webinar Recap: How To Build a Non-Traditional Customer Success Team

Learn the importance of taking a non-traditional approach to Customer Success hiring & tips for those hoping to break into the CS industry.

Haley Teeples
Haley Teeples
March 10, 2023
Introducing Doc Automation: Seamlessly Create and Assign Docs at Scale
Vitally Updates

Introducing Doc Automation: Seamlessly Create and Assign Docs at Scale

Enable collaboration with the latest improvements to Vitally’s automation tools. Learn how you can create and assign Docs at scale using Playbook automation!

Mary Lim
Mary Lim
March 8, 2023
When Should Your Company Start Using a Customer Success Platform?
For CS Leadership

When Should Your Company Start Using a Customer Success Platform?

What's the ideal time to start using a dedicated CSP at your company? If you want to drive revenue growth from your customer base, the answer is "as soon as possible."

Kevin Fu
Kevin Fu
March 6, 2023
How to Make the Jump From VP of Customer Success to Chief Customer Officer
For CS Leadership

How to Make the Jump From VP of Customer Success to Chief Customer Officer

Transitioning from a Customer Success leadership position to a full-fledged CCO role might be the career level-up you've been looking for.

Vitally Team
Vitally Team
March 6, 2023
Redefining Your Ideal Customer: Why You May Be Misinterpreting Their Needs
Customer Success

Redefining Your Ideal Customer: Why You May Be Misinterpreting Their Needs

You may be misunderstanding the needs of your ideal customer. Explore how a changing market impacts customer needs and how to become a customer-centric company.

Daniel Wolkowitz
Daniel Wolkowitz
March 2, 2023
The Future of Vitally and Customer Success Productivity
Vitally Updates

The Future of Vitally and Customer Success Productivity

Learn about the future of Customer Success productivity and how Vitally is changing the game.

Jamie Davidson
Jamie Davidson
February 22, 2023
Webinar Recap: Building Out a Compelling Commission Structure for Post-Sales Teams
For CS Leadership

Webinar Recap: Building Out a Compelling Commission Structure for Post-Sales Teams

Learn how to create a commission structure that will motivate your post-sales team and keep them driving towards success.

Haley Teeples
Haley Teeples
January 27, 2023
Personalize Automation to Your Business Needs with Custom Objects
Vitally Updates

Personalize Automation to Your Business Needs with Custom Objects

With Custom Objects, teams personalize and enhance their Vitally experience with information that is important to them. Today, we're excited to share an update that enables automated, real-time activities using Custom Object data in Vitally's Playbook automation tool.

Mary Lim
Mary Lim
January 24, 2023
Salesfloor's Enhanced Customer Insight with Vitally Fuels Actionable Results
Customer Story

Salesfloor's Enhanced Customer Insight with Vitally Fuels Actionable Results

With Vitally, Salesfloor was able to improve its CSM onboarding process and better understand product usage and customer health.

Vitally Team
Vitally Team
January 18, 2023
Using ChatGPT for Improving Customer Success Productivity
For CS Leadership

Using ChatGPT for Improving Customer Success Productivity

Explore how AI language models can help Customer Success teams become more productive with their work.

Jeff Chase
Jeff Chase
January 9, 2023

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