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Insightful videos and podcasts featuring conversations with innovative CS leaders

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Podcast

Episode

10

Anchoring Your CS Operations With Strategy and Data

Continuous optimization is key to implementing an effective strategy, and data plays a crucial role in making this process both efficient and impactful. Tom Lawler, Sr. Director of RevOps at Elastic, shares advice for using data to improve CS strategies across the board.

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Podcast

Episode

9

Elevating Customer Success Through Culture Building

Exceptional Customer Success begins with a vibrant internal culture. Cynthia Taylor, SVP of Customer Success at Culture Amp, unveils powerful strategies for building a thriving culture through deliberate and consistent efforts.

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Video

Episode

8

One Vital Question 08: Best Strategies for Cross-Departmental Collaboration

We asked six CS leaders to share the lessons they had to learn the hard way when they were first starting out in CS.

View Featured Podcast

Previous Featured Podcast

Next Featured Podcast

Anchoring Your CS Operations With Strategy and Data

Continuous optimization is key to implementing an effective strategy, and data plays a crucial role in making this process both efficient and impactful. Tom Lawler, Sr. Director of RevOps at Elastic, shares advice for using data to improve CS strategies across the board.

Elevating Customer Success Through Culture Building

Exceptional Customer Success begins with a vibrant internal culture. Cynthia Taylor, SVP of Customer Success at Culture Amp, unveils powerful strategies for building a thriving culture through deliberate and consistent efforts.

Mastering Customer Success Through Every Company Phase

Navigating the startup landscape takes more than just a great product. Advisor and Fractional CCO Sunil Joseph discusses how to create a cohesive customer experience from the seed stage onward.

Think Like a CMO: Building Authority as a CS Team

Neil Wu Becker, CEO and Co-Founder of NextBound, shares his insights on Customer Success communication strategies, proactive leadership, and the advantages of integrated marketing models.

Maximizing Your First 90 Days in a CS Leadership Role

As a Customer Success leader, your top priority in the first 90 days is building trust with your team and organization. Lizzy Rosen, VP of Success at Vendr, shares how to inspire confidence and create alignment in a new leadership role.

One Vital Question 08: Best Strategies for Cross-Departmental Collaboration

We asked six CS leaders to share the lessons they had to learn the hard way when they were first starting out in CS.

How Customer Success Can Have a Voice in Pricing and Packaging

Andrew Michael, Host of CHURN.FM, discusses the crucial role of Customer Success in pricing and packaging strategies, and how CS teams should be involved in rolling out new pricing models.

Working With Product Teams to Solve Customer Pain

Christine Itwaru, Head of Product at Vitally, shares the blueprint for building strong partnerships with Product teams by teaching CS leaders how to speak the language of Product and ask the right questions.

How to Make Client Impact a Team Sport

Greg Collins, VP of Revenue at Boldr, explains why driving client impact is better as a team sport. Discover the art of rallying different departments around the customer experience to turbocharge client impact.

Leaning Into the Business of Your Customer

Monique McDonough, COO at WorkTango, shares strategies on CSMs handling commercial duties and offers guidance on transitioning teams to a customer-centric revenue focus.

Why Storytelling Is Crucial in Customer Success

Ryan Seams, Head of CS at AssemblyAI, offers practical tips for creating a story that resonates with leadership, utilizing data effectively, integrating storytelling into team culture for lasting influence, and much more.

Success/ful Trailer: Winning Ideas from the World of CS and Beyond

Host Taylor Johnston, VP of Global Customer Success at Vitally, talks to some of the most effective leaders in and out of CS to share their unique insights on how Customer Success execs can be most effective in their roles.

One Vital Question 07: Is Expansion or Churn More Important for CS?

Vitally asked six CS leaders for their take on the "expansion vs. churn" debate.

One Vital Question 06: CS Process Additions That Benefit Customers Most

We asked six CS leaders, “What's one recent addition to your CS process that has benefited your customers the most?”

One Vital Question 05: Advice for CSMs Who Want to be VPs

Vitally asked seven CS leaders “What’s your best advice for CSMs who want to be VPs of Customer Success?”

One Vital Question 04: The Secret of New Customer Onboarding

Vitally asked five CS leaders for their best tips on nailing the onboarding process and putting customers on the fast-track to success.

One Vital Question 03: Proving CS Value During an Economic Downturn

Vitally asked five CS leaders, “What should CS teams do during an economic downturn to prove their value?”

One Vital Question 02: Positive, Impactful Change at a CS Org

Vitally asked five pioneering CS leaders, “What’s one positive change you've made at a CS organization that had a big impact on the way things were done?”

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